Description
- Home
- Search Jobs
- Job Description
Customer Service RepresentativesContract to Hire: Tampa, Florida, US
Salary Range: 20.50 - 21.00 | Per Hour
Job Code: 370262
End Date: 2026-07-26
DaysLeft: 2 days, 13 hours left
Apply
Note: - The position is Onsite ( No Remote Work/Work from Home ).
- Please note that the schedules are on a first come, first serve basis. You could be assigned any schedule (Post Training).
Position Details: - Position: Customer Service Representative
- Industry: Banking/Financial Services
- Job duration: 12 months ( Possible Extension/Conversion )
- Location: Tampa, FL 33634 OR Jacksonville, FL 32256 ( Onsite - No Work from Home )
- Training Schedule: Monday - Friday (9 AM - 5:30 PM EST) - Will follow the schedule selected at offer time, once training is completed
- Post Training Work Schedule: 4X10 and 5X8 schedules available
- 4X10 schedule:
- Monday, Thursday, Friday, Saturday (6 AM - 4:30 PM EST)
- Monday, Tuesday, Friday, Saturday (8 AM - 6:30 PM EST)
- Monday, Tuesday, Wednesday, Saturday (10:30 AM - 9 PM EST)
- Monday, Wednesday, Thursday, Sunday (6 AM - 4:30 PM EST)
- Monday, Thursday, Friday, Sunday (8 AM - 6:30 PM EST)
- Monday, Tuesday, Wednesday, Sunday (10:30 AM - 9 PM EST)
5X8 schedule:
- Monday - Friday (10 AM - 6:30 PM EST)
- Monday - Friday 11 AM - 7:30 PM EST
- Monday - Friday (12 PM - 8 PM EST)
- Monday - Friday (12:30 PM - 9 PM EST)
- Interview Process: In-Person/Video Interview
- Pay Range: $20.50 - 21/hour
- Pay Structure: Bi-Weekly - Once every two weeks
- Tentative Start Date: 08/03/2026
Project Scope/Day-to-Day Responsibilities: - Retirement and Benefits supports participants in employer sponsored 401(k), pension, and non-qualified deferred compensation plans.
- Provides participants with clear information on their accounts, guides them through how to execute transactions, and completes error-free processing of financial transactions.
Required Skills: - Previous Customer Service Experience is required.
Nice-to-Have Skills: - Possess the skills to navigate between multiple screens/systems and keep the client/internal partner fully engaged, while quickly and accurately typing relevant notes and information
- Computer Literacy and proficiency in using MS Outlook, Word, and PowerPoint.
- Ability to demonstrate flexibility and work well under pressure in a fast-paced, high-call-volume, and constantly changing call center environment.
- Strong communication skills, great grammar, and the ability to communicate with management, peers, and clients.
- Robust customer service skills and the ability to resolve and de-escalate difficult situations and prevent client dissatisfaction with respect and poise.
- Positive attitude that embraces coaching as an opportunity for improvement in the current role
- Ability to handle confidential matters and sensitive information responsibly.
Benefits:- The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually - As Applicable).
Job Requirement- customer service
- customer support
- customer care
- client service
- client support
- customer advisor
- customer advocate
- customer liaison
- call center
- call handling
- phone handling
- inbound calls
- outbound calling
- chat support
- phone support
- MS Office
- MS Word
- MS Outlook
- Computer Savvy
- collections
- fast-paced
Reach Out to a Recruiter- Recruiter
- Email
- Phone
- Indranil Kundu
- indranil.kundu@collabera.com
Apply Now