Customer Service Representatives

University of Utah

Salt Lake City, UT

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JOB DETAILS

SKILLS

Audiovisual, Budgeting, Communication Skills, Customer Support/Service, Data Entry, Disability Accommodations, Employee Benefits, Financial Operations, Furniture, Higher Education, Housekeeping/Cleaning, Intranet, Inventory Management, Organizational Skills, Peoplesoft, Printing, Record Keeping, Technical Support

LOCATION

Salt Lake City, UT

POSTED

Today

Announcement

Details

Open Date
05/29/2026

Requisition Number
PRN17113N

Job Title
Customer Service Representatives

Working Title
Customer Service Representative

Career Progression Track
S00

Track Level
S2 - Intermediate

FLSA Code
Nonexempt

Patient Sensitive Job Code?
No

Type
Non Benefited Staff / Student

Temporary?
No

Standard Hours per Week
15

Full Time or Part Time?
Part Time

Shift
Evening

Work Schedule Summary

Weekday evenings 4 PM - 10 PM, with possible Saturdays shifts (9 AM - 5 PM)

Is this a work study job?
No

VP Area
Academic Affairs

Department
02198 - Finance & Ops

Location
Campus

City
Salt Lake City, UT

Type of Recruitment
External Posting

Pay Rate Range
16.00

Close Date
06/24/2026

Priority Review Date (Note - Posting may close at any time)
06/10/2026

Job Summary

Customer Service Representatives

This position provides data-entry, customer service and basic classroom technology support for Continuing Education. Primary duties include proactive internal and external customer service and data-entry. Must be available at least two Saturdays per month between the hours of 9 AM - 5 PM, in addition to regularly scheduled weekday evening shifts.

Learn more about the great benefits of working for University of Utah: benefits.utah.edu

The department may choose to hire at any of the below job levels and associated pay rates based on their business need and budget.

Responsibilities

Customer Service Representative, II

Opening Procedures:
• Set up classrooms for instructors' needs and clean whiteboards/spot check furniture
• Note and keep record of classroom and technology issues
Duties:
• Assist students and instructors with printing, copying, and audio/video equipment
• Answer questions regarding Continuing Education and the university via telephone or in-person
• Check on classes in session and provide assistance as needed
• Enroll students in requested courses via PeopleSoft and the university intranet
• Maintain and resupply inventory in classrooms and print rooms
• Assist other departments within Continuing Education as requested
• Other duties as assigned
Closing Procedures:
• Check all classrooms as needed, rearrange seating, erase whiteboards, and clean desks/chairs
• Turn off lights and lock computer labs
• Sweep building for students before exiting building and ensuring exterior doors are
locked

This job description is not designed to contain or be interpreted as a comprehensive
inventory of all duties, responsibilities and qualifications required of employees assigned
to the job.
Work Environment and Level of Frequency typically required
Nearly Continuously: Office environment.
Physical Requirements and Level of Frequency that may be required
Nearly Continuously: Sitting, hearing, listening, talking.
Often: Repetitive hand motion (such as typing), walking, bending, reaching overhead.

High school diploma or equivalency required. The successful applicant will demonstrate a commitment to providing excellent customer service and must have at least one year of customer service experience. A working knowledge of computers and experience answering phones is required. Applicant must demonstrate genuine and effective human relations and communication skills.

Minimum Qualifications

EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor's degree = 4 years of directly related work experience).

Customer Service Representative, II: Requires at least 1 year of related experience.

Preferences

Basic experience troubleshooting computer and A/V (audio/visual) equipment for
common issues. Experience with Microsoft Office, Salesforce, Peoplesoft and/or ability to learn new software easily.

Special Instructions Summary

Additional Information

The University is a participating employer with Utah Retirement Systems ("URS"). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.

Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at the: University of Utah Non-Discrimination page.

Online reports may be submitted at

This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

About the Company

University of Utah

The state’s oldest and largest institution of higher education, the University of Utah is the flagship university of the state. The University offers more than 100 undergraduate and 90 graduate degree programs to more than 31,000 students (23,500 undergraduate and 7,500 graduate). The University is noted for its high research profile, its diversity of ideas and people, its stunningly beautiful setting and the warmth, friendliness, and collegiality of its faculty staff, and students. Imagine yourself working in a collaborative, creative, respectful environment where everyone’s contribution is needed and appreciated – University of Utah!

COMPANY SIZE

1,500 to 1,999 employees

INDUSTRY

Education

FOUNDED

1850

WEBSITE

http://www.utah.edu/

Customer Service Representatives

University of Utah

Salt Lake City, UT

About the Company

University of Utah

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