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Client Services Jobs

Customer Service Representatives

University of Utah

Salt Lake City, UT

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JOB DETAILS
SKILLS
Audiovisual, Business Services, Communication Skills, Customer Support/Service, Data Entry, Disability Accommodations, Disciplinary Action, Furniture, High School Diploma, Higher Education, Housekeeping/Cleaning, Identify Issues, Intranet, Inventory Management, Organizational Skills, Peoplesoft, Physical Demands, Printing, Protective Services, Public Safety, Record Keeping, Regulations, Retirement Plan, Statistics, Telephone Skills, Typing
LOCATION
Salt Lake City, UT
POSTED
2 days ago
Bookmark this Posting Print Preview | Apply for this JobAnnouncementDetailsOpen Date 05/29/2026 Requisition Number PRN17113N Job Title Customer Service Representatives Working Title Customer Service Representative Career Progression Track S00 Track Level S2 - Intermediate FLSA Code Nonexempt Patient Sensitive Job Code? No Type Non Benefited Staff / Student Temporary? No Standard Hours per Week 15 Full Time or Part Time? Part Time Shift Evening Work Schedule SummaryWeekday evenings 4 PM - 10 PM, with possible Saturdays shifts (9 AM - 5 PM)Is this a work study job? No VP Area Academic Affairs Department 02198 - Finance & Ops Location Campus City Salt Lake City, UT Type of Recruitment External Posting Pay Rate Range 16.00 Close Date 06/24/2026 Priority Review Date (Note - Posting may close at any time) 06/10/2026 Job SummaryCustomer Service RepresentativesThis position provides data-entry, customer service and basic classroom technology support for Continuing Education. Primary duties include proactive internal and external customer service and data-entry. Must be available at least two Saturdays per month between the hours of 9 AM - 5 PM, in addition to regularly scheduled weekday evening shifts.Learn more about the great benefits of working for University of Utah: benefits.utah.eduThe department may choose to hire at any of the below job levels and associated pay rates based on their business need and budget.ResponsibilitiesCustomer Service Representative, IIOpening Procedures:* Set up classrooms for instructors' needs and clean whiteboards/spot check furniture* Note and keep record of classroom and technology issuesDuties:* Assist students and instructors with printing, copying, and audio/video equipment* Answer questions regarding Continuing Education and the university via telephone or in-person* Check on classes in session and provide assistance as needed* Enroll students in requested courses via PeopleSoft and the university intranet* Maintain and resupply inventory in classrooms and print rooms* Assist other departments within Continuing Education as requested* Other duties as assignedClosing Procedures:* Check all classrooms as needed, rearrange seating, erase whiteboards, and clean desks/chairs* Turn off lights and lock computer labs* Sweep building for students before exiting building and ensuring exterior doors arelockedThis job description is not designed to contain or be interpreted as a comprehensiveinventory of all duties, responsibilities and qualifications required of employees assignedto the job.Work Environment and Level of Frequency typically requiredNearly Continuously: Office environment.Physical Requirements and Level of Frequency that may be requiredNearly Continuously: Sitting, hearing, listening, talking.Often: Repetitive hand motion (such as typing), walking, bending, reaching overhead.High school diploma or equivalency required. The successful applicant will demonstrate a commitment to providing excellent customer service and must have at least one year of customer service experience. A working knowledge of computers and experience answering phones is required. Applicant must demonstrate genuine and effective human relations and communication skills.Minimum QualificationsEQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor's degree = 4 years of directly related work experience).Customer Service Representative, II: Requires at least 1 year of related experience.PreferencesBasic experience troubleshooting computer and A/V (audio/visual) equipment forcommon issues. Experience with Microsoft Office, Salesforce, Peoplesoft and/or ability to learn new software easily.Special Instructions Summary Additional InformationThe University is a participating employer with Utah Retirement Systems ("URS"). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.This position may require the successful completion of a criminal background check and/or drug screen.The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at the: University of Utah Non‑Discrimination page.Online reports may be submitted at This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.Posting Specific QuestionsRequired fields are indicated with an asterisk (*).* * What is your highest level of completed education?* None* High School Diploma or Equivalent* Associate Degree* Bachelor's Degree* Master's Degree* Doctorate Degree* * How many years of related work experience do you have?* Less than 2 years* 2 years or more, but less than 4 years* 4 years or more, but less than 6 years* 6 years or more, but less than 8 years* 8 years or more, but less than 10 years* 10 years or more, but less than 12 years* 12 years or more, but less than 14 years* 14 years or moreApplicant DocumentsRequired Documents* ResumeOptional Documents* Cover Letter

About the Company

U

University of Utah

The state’s oldest and largest institution of higher education, the University of Utah is the flagship university of the state. The University offers more than 100 undergraduate and 90 graduate degree programs to more than 31,000 students (23,500 undergraduate and 7,500 graduate). The University is noted for its high research profile, its diversity of ideas and people, its stunningly beautiful setting and the warmth, friendliness, and collegiality of its faculty staff, and students. Imagine yourself working in a collaborative, creative, respectful environment where everyone’s contribution is needed and appreciated – University of Utah!

COMPANY SIZE
1,500 to 1,999 employees
INDUSTRY
Education
FOUNDED
1850
WEBSITE
http://www.utah.edu/

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