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Customer Service Representative

AVA Consulting

  • Youngstown, OH
  • 24 days ago

    Highlights

    Classic Optical's CS Rep acts as the frontline link to assist providers in optical offices. They are responsible for answering inquiries via phone, email, and fax, ensuring overall provider satisfaction.

    Numbers & Facts

    LocationYoungstown, OH
    IndustryOther/Not Classified
    Company Size100 to 499 employees
    Year Founded1998
    Websitehttp://www.avaconsulting.com

    Description

    Job Description:

    Classic Optical's CS Rep acts as the frontline link to assist providers in optical offices. They are responsible for answering inquiries via phone, email, and fax, ensuring overall provider satisfaction. In addition, entering in vision prescription orders and investigating existing ones is part of their duty.

    Specific Skills Needed:
    • Top 3-5 mandatory and/or minimum requirements: Proficiency in the use of computer to navigate between different websites, effective communication, time management, problem-solving, and active listening.
    • Top 3-5 desirable attributes/qualifications? Empathy to understand provider frustration, problem-solving, and active listening. Experience with Microsoft Office products a plus.

    Required levels/ Years of Experience education:
    • High School diploma / 4+ years of customer service experience.

    About Company

    AVA Consulting provides the Best Talent to our clients.  Our differentiators include: Strong Management team: helping to improve efficiencies. Deep Expertise: truly professional in their approach/delivery. Proven Track Record: worked with organizations of all sizes. Superior Execution: effective processes and well-trained staff. Long term Fulfilling Partnerships: is what we strive for Programs that fit your needs: with a total flexible approach.

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