Customer Service Representative
Safe Life Policy
Yorktown, VA
Job Title: Customer Service Representative
Company: Safe Life Policy
Location: Yorktown, VA
Pay: $17–$19 per hour
Job Type: Full-Time, Entry-Level
About Safe Life Policy
Safe Life Policy is a life insurance services company dedicated to helping clients protect what matters most. We work closely with customers to provide reliable support, answer questions, and ensure a smooth experience throughout the life of their insurance policies. Our team values professionalism, empathy, and clear communication.
Position Overview
We are seeking a motivated and customer-focused Customer Service Representative to join our Yorktown, VA office. This full-time, entry-level position is ideal for someone who enjoys helping others, communicating with clients, and building a foundation in the insurance and financial services industry.
Responsibilities
Handle inbound and outbound customer calls in a professional and courteous manner
Assist clients with policy questions, updates, and general account support
Provide accurate information regarding life insurance products and services
Document customer interactions and maintain accurate records
Resolve basic customer concerns and escalate issues when necessary
Work closely with internal teams to ensure client satisfaction
Maintain compliance with company policies and industry regulations
Qualifications
High school diploma or equivalent
Strong communication and interpersonal skills
Ability to remain professional and empathetic with customers
Basic computer and data entry skills
Strong attention to detail and organization
Willingness to learn insurance products and procedures
Previous customer service experience is a plus, but not required
What We Offer
Competitive hourly pay ($17–$19/hour)
Full-time, stable schedule
Paid training and ongoing support
Entry-level opportunity with growth potential
Professional and supportive work environment
Safe Life Policy is an equal opportunity employer. We are committed to providing an inclusive and respectful workplace for all employees.