Call Centers, Claims Processing, Communication Skills, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Satisfaction, Customer Support/Service, Dental Insurance, Detail Oriented, Financial Services, Multitasking, Presentation/Verbal Skills, Record Keeping, Resolve Customer Issues, Team Lead/Manager, Vision Plan, Work From Home
Lillis & Jansen PC<\/span>. HIRING for a Customer Service Representative
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Work for a positive company with a business culture and core fundamentals to be the best!
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Base Pay plus commission and bonuses.
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Customer Service Representative will be responsible for working from a home office and local REMOTELY.
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The Customer Service team assists insureds, individuals, service providers, and adjusters with claim payments processed by Lillis & Jansen PC<\/span>. To do well in this role, you need to be a people -person who is detail oriented and posse a strong interested in exceeding expectations.
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Responsibilities:<\/b>
<\/div>- Ensure customer satisfaction and provide professional support.<\/span>
<\/li> - Communicate and coordinating with colleagues as necessary.<\/span>
<\/li> - Communicate with customers through various channels (i.e., phone, email, chat, etc.).<\/span>
<\/li> - Resolve customer complaints and de -escalate situations or escalate to team lead or Manager and/or other internal resources necessary<\/span>
<\/li> - Maintain a positive, empathetic, and professional attitude toward customers at all times.<\/span>
<\/li> - Respond promptly to customer inquiries.<\/span>
<\/li> - Knowledgeable in our products and services<\/span>
<\/li> - Keep records of customer interactions, transactions, comments, and complaints.<\/span>
<\/li> - Providing feedback on the efficiency of the customer service process.<\/span>
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Requirements<\/h3>- At least 18 years of age<\/span>
<\/li> - Aptitude to multi -task and adjust quickly to change in a busy financial service center<\/span>
<\/li> - Familiarity with CRM systems and practices<\/span>
<\/li> - Previous contact center experience<\/span>
<\/li> - High school diploma or equivalent<\/span>
<\/li> - Customer orientation and ability to adapt/respond to different types of characters<\/span>
<\/li> - Excellent communication and presentation skills<\/span>
<\/li> - 2 years of recent financial experience<\/span>
<\/li> - Ability to contribute in a fast paced, team -oriented environment<\/span>
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Benefits<\/h3>- 401(k)<\/span>
<\/li> - Referral program<\/span>
<\/li> - Employee discount<\/span>
<\/li> - Paid time off<\/span>
<\/li> - Health insurance<\/span>
<\/li> - Flexible schedule<\/span>
<\/li> - Dental insurance<\/span>
<\/li> - Vision insurance<\/span>
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Coldwater Law Offices Lillis & Jansen PC