The Customer Service Representative (CSR) is responsible for answering phone inquiries, explaining services, scheduling appointments, and dispatching technicians for residential, commercial, and municipal clients.
Core duties include managing the customer experience, scheduling, and routing jobs for technicians during a full-time 8-hour daytime shift, Monday through Friday, with occasional weekends.
Qualifications include excellent customer service, communication, and proficiency in Microsoft Office; experience in plumbing, restoration, or construction industries and familiarity with Salesforce are a plus.
Benefits offered include 401(k), health, dental, vision insurance, paid time off.
The company specializes in non-destructive leak detection technology, serving a diverse customer base over 40+ years. They are an equal opportunity employer.
American Leak Detection is an unrivaled franchise business, which has grown to become the world leader in the accurate detection of hidden water, sewer and gas leaks. Proprietary methods and state of the art technology have revolutionized the exploration and discovery of leaks. With advanced methodologies and equipment, ALD franchisees are capable of determining the exact location of hidden leaks. From swimming pool cracks to underground plumbing systems and sewer lines, the sensitive electronic tools will identify the trouble location. Each franchisee has completed the industry's most extensive training program and is skilled to accurately locate the most difficult leaks, without destruction to property.