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Customer Service Representative

Foundever

Wise, VA

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JOB DETAILS
SALARY
SKILLS
Billing, Calibration, Clinical Support, Coaching, Communication Skills, Computer Skills, Customer Escalations, Customer Experience, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Satisfaction, Customer Support/Service, Data Entry, Detail Oriented, GLP (Good Laboratory Practices), HIPAA (Health Insurance Portability and Accountability Act), Identify Issues, Internet Portal, Life Insurance, Medications, Multitasking, Operational Support, Performance Metrics, Pharmacy, Pinnacle, Presentation/Verbal Skills, Problem Solving Skills, Product Shipments, Regulations, Vision Plan, Weight Management, Writing Skills
LOCATION
Wise, VA
POSTED
Today

Customer Service Representative

Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference! Location Requirements: Must live within the commuting range and be able to work 50 MILES OF 10431 PINNACLE DR, WISE, VA 24293 Job Overview Foundever isnow hiring customer service agents who provides compassionate, knowledgeable support to customers enrolled in a leading online weight management program that includes GLP-1–based medications. Agents will handle inbound calls and interactions to assist customers with account inquiries, product information, shipment status, billing, and program guidance. The ideal candidate will demonstrate empathy, attention to detail, and a strong understanding of health-related products and customer confidentiality.

Why You Should Join Us:

  • Pay: $17/hr
  • 100% paid training
  • Dedicated time for skill development
  • Benefits including medical, dental, life, and vision insurance
  • Employee Assistance Program (EAP)
  • 401k retirement plan with company match
  • Employee discounts
  • Referral bonuses
  • Internal Mobility (84% of our managers are promoted within)

What We're Looking For:

  • High school diploma or equivalent required
  • Strong communication skills—both verbal and written—with the ability to convey empathy and professionalism.
  • Proficiency in computer navigation, CRM systems, and data entry.
  • Ability to multitask, problem-solve, and maintain accuracy under pressure.
  • Must maintain confidentiality and comply with all HIPAA regulations.
  • Must be available to work varying shifts, including evenings or weekends, based on client demand.
  • Work will be 100% onsite

Key Skills & Responsibilities:

  • Respond promptly to customer inquiries via phone
  • Provide accurate information regarding weight management program details, GLP-1 medication shipment timelines, refill processes, and program eligibility.
  • Guide customers through account setup, subscription management, and troubleshooting of online portal or payment issues.
  • Handle sensitive health-related discussions with discretion and adherence to HIPAA and company privacy standards.
  • Document all customer interactions in CRM systems accurately and efficiently.
  • Escalate complex cases or medical inquiries to the appropriate licensed clinical or pharmacy support teams.
  • Meet or exceed quality, adherence, and customer satisfaction goals in alignment with client KPIs.
  • Participate in regular coaching, calibration, and product-knowledge sessions to stay current on medication updates and program enhancements.

About Foundever® Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we're the team behind the best experiences for +800 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

About the Company

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Foundever