The Customer Service Representative handles daily customer account tasks, communicating with suppliers and Account Managers to provide quality service.
They promote safety, respond promptly to inquiries, analyze customer needs, and source appropriate products with quotes.
Responsibilities include processing orders, returns, and purchase materials, reviewing portals for order status, and resolving root cause issues through cross-functional collaboration.
They must develop system expertise, follow ISO procedures, and adapt to various software platforms.
Qualifications include strong communication, problem-solving, attention to detail, multitasking ability, and experience in customer service or inside sales, preferably in industrial fields.
While not supervisory, the role requires a high school diploma and at least one year of relevant experience.
Benefits include health coverage, 401K, paid time off, wellness programs, tuition reimbursement, and more.