Are you looking to work with professional and creative co-workers to advance humankind by doing good physics while having fun? Kimball Physics, Inc. is in Wilton NH, surrounded by rolling hills, deep woods, quiet ponds, hiking trails, and a field of blueberry bushes. We have a friendly work environment, generous benefits, and are currently looking for a Customer Service Representative to join our team. Customer Service Representative Position Overview Duties - Respond to customer inquiries and questions regarding quotes and orders, lead times, and product specifications via phone, email, and chat.
- Maintain accurate and up-to-date records of customer interactions and follow-ups.
- Provide information regarding company products and services.
- Resolve customer concerns in a professional and timely manner.
- Proactively communicate delays, product updates, and shipment tracking to customers.
- Routinely follow-up on open items such as open quotes, pre-payments, and responses to customers.
- Ability to follow company processes and procedures.
- Maintain accurate and up-to-date customer service records.
- Interact internally with engineers, physicists, and supply chain.
- Ability to collaborate with all internal departments as needed.
- Performs other duties as assigned.
Required Skills/Abilities - Solid verbal and written communication skills,
- Ability to be prompt, accurate and consistent
- Strong interpersonal skills.
- A Service-First mindset with focus on problem-solving and long-term client satisfaction
- Proficiency in Microsoft Office and CRM systems, SAP is preferred.
- Strong attention to detail and data entry skills.
- Ability to multitask, prioritize and manage time effectively.
- Self-motivated with the ability to work independently or on a cross-functional team
Preferred Skills/Abilities - Prior customer service experience in high-tech manufacturing or scientific instrumentation industries.
- Strong Technical skills, preferred
Minimum Education and Experience - High School diploma or equivalent. Technical training a plus.
- 2 years of Customer Service experience.
Physical Requirements - Prolonged periods of sitting at a desk and working on a computer.
- Occasionally must be able to lift and/or carry up to 15 pounds.
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