Customer Service Representative
The primary function of a CSR is to provide exceptional support to our customers, take orders and bill out invoices. This is a full time, non-exempt position reporting to the Customer Service Department Manager.
Primary Job Duties: • Engage with customers via telephone, email, or in person, offering expert support and information on our products and services. • Handle customer billing and cash deposits with precision and efficiency. • Collects and processes orders for new or additional products or services. • Demonstrate proficiency in filling propane cylinders if required, maintaining safety protocols at all times. • Able to lift up to 50 lbs. • Assist in sorting and distributing mail, contributing to efficient office operations. • Prepare deposits on weekends, demonstrating reliability and commitment to task completion. • Answer incoming calls and provide backup support to the receptionist as needed, ensuring seamless customer service. • Process driver tickets and invoicing tasks accurately and promptly. • Address customer inquiries and complaints, escalating issues beyond your scope of knowledge to the appropriate specialist or staff member. • Maintain records of interactions with the customers in an organized manner. • Exhibit exceptional proficiency and accuracy with data entry, Proficient in MS applications. • Apply principles of customer services ethics and procedures. • Proficiency in administrative and documentation procedures. • Strong organizational and reasoning skills. • Versatile and willing to adapt to a situation with a customer. • Collaborate effectively with internal departments and supervisors to find solutions and resolve customer matters promptly. • Follow up with customers to ensure satisfaction with our services, maintaining our companys reputation for excellence. • Posses physical capability to stand or sit for extended periods, adapting to the demands of the role. • Thrive in high-stress situations, managing frequent interruptions and loud background noise with professionalism and composure. • Exhibit excellent interpersonal skills, maintaining courtesy and friendliness towards customers and coworkers at all times. • Engage in regular interaction with peers on-site, fostering collaboration and teamwork through face-to-face meetings and spontaneous conferences. • Demonstrate commitment to regular and reliable attendance, contributing to the smooth functioning of the department. • Operate with constant alertness and prioritize safety in all tasks, ensuring a secure work environment. • Fulfill any additional duties as assigned, contributing to the overall success and efficiency of the team.
Qualifications / Experience / Education: • High School Diploma or equivalent. • Proficient in administrative and documentation procedures. • Strong organizational and reasoning skills. • Excellent administrative writing, reporting, scheduling, organizational, time management, and presentation skills. • Able to pass 7-year criminal background check.