Customer Service Representative

Forge Your Future With Confidence and Character. At Atlantis Promotions, we will help turn your drive into real opportunities.

Our team is looking for a Customer Service Representative who has a heart and ambition to provide Verizon’s customers with professional and quality service that elevates their experience with us. Your problem-solving skills will be an essential part of our vision, where meaningful conversations outperform shortcuts. At Atlantis Promotions, we bring brands to life. As a Customer Service Representative, you sustain the brand’s life.

Whether you’re exploring career opportunities or looking to work with a marketing team that values authenticity, we’re here to help you make your next role as a Customer Service Representative meaningful.

Customer Service Representative Duties and Responsibilities:

• As a Customer Service Representative, you are the frontline of customer experience. You will interact directly with customers in professional settings to listen, understand, and guide them.
• Resolve customer concerns within the ideal response time, resolution rate, and satisfaction scores.
• Troubleshoot basic customer concerns and escalate complex issues appropriately.
• As a Customer Service Representative, you will accurately answer questions about Verizon plans, product features, billing, and coverage.
• Keep track of recurring questions and concerns to identify common customer issues and help improve overall experience.
• Assist with basic account updates, plan adjustments, and service questions.
• Ensure all transactions and updates are completed accurately.
• Maintain accurate and organized customer records.
• Escalate complex concerns to appropriate teams when needed.
• Deliver personable, knowledgeable interactions that help customers understand their options.

Customer Service Representative Qualifications:

No prior professional experience as a Customer Service Representative needed but a similar background is ideal.

Strong communication skills.

Excellent problem-solving skills.

Has basic knowledge of computer systems; familiarity with telecommunications is a plus.

Join an environment filled with encouragement, collaboration, and uplifting energy. You’ll expand your skills through hands-on learning that challenges and motivates you. This development opens doors to new responsibilities and long-term career advancement.

Apply today and be our next Customer Service Representative.