This position is a bilingual Customer Service Representative located in Westwood, MA, with a starting pay of $36.30/hour.
It involves handling inbound inquiries via phone, email, and other channels, including billing, outages, payments, and service requests, in a fast-paced, 24/7 environment.
The role requires strong communication skills in English and Spanish, PC literacy, and a high school diploma or equivalent.
Responsibilities include resolving customer issues, processing payments, providing outage updates, and supporting field personnel.
The position reports to a Supervisor/Team Leader and may involve emergency response duties outside normal hours.
The company emphasizes teamwork, customer focus, and accountability, offering opportunities for career growth and benefits such as healthcare and retirement plans.
Applicants must pass a customer service assessment and be willing to work shifts, including extended hours.
This is a union-represented role with no immigration sponsorship provided.