Customer Service Representative

Inteplast Group

Waukegan, IL

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JOB DETAILS

SKILLS

Business-to-Business (B2B), Communication Skills, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Satisfaction, Customer Support/Service, Food Services, Food and Beverage Industry, Insurance, Logistics, Manufacturing, Order Processing, Problem Solving Skills, Regulations, Returns Processing, Sales, Team Player

LOCATION

Waukegan, IL

POSTED

2 days ago

TITLE: Customer Service RepresentativePOSITION OBJECTIVE: If you are passionate about helping people and solving problems, join our growing team at Brown Paper Products Company, a leading manufacturer in paper converting for the food service industry where our quality products are met with our exceptional service.Competitive pay and benefitsOpportunities for career growth and trainingSupportive, team-focused cultureWork with a company that values integrity, innovation, and craftsmanshipQUALIFICATIONS:1-3 years of customer service experience (manufacturing or B2B preferred)Excellent communication and critical thinking skills.Comfortable use of order processing and CRM systems.Ability to work in a fast-paced, team-oriented environment.A positive attitude and a desire to learn.Ensure consistent, dependable attendance and demonstrate a willingness to accommodate non-standard work hours as necessary.Capable of effectively managing job-related stress and fostering productive workplace interactions.JOB RESPONSIBILITIES:As a Customer Service Representative, you'll be the first point of contact for our customers and sales team, ensuring they receive fast, friendly, and accurate assistance.Responding to customer inquiries via phone or email.Process orders, returns, and assisting product information requests.Collaborate with manufacturing and logistics departments to expedite orders.Maintain detailed and accurate records in our CRM system.Proactively follow up to ensure customer satisfaction.WORK ENVIRONMENT CONDITIONS SUBJECTED TO IN THIS POSITION:Office environment. Monday - Friday 8am to 5pm.Must adhere to all safety regulations.OTHER INFORMATION:At BPP, we've been designing and manufacturing high-quality foodservice disposable products for over 100 years. We take pride not just in what we make, but in the relationships, we build-with our customers and our sales team.TRAINING:Must complete ongoing training as required.BENEFITS:PTO after 90 daysMedical insuranceDental insuranceVision insuranceCompany paid for short term and LTDCompany paid life insuranceVoluntary life insurance401k with match

Customer Service Representative

Inteplast Group

Waukegan, IL

About the Company

Inteplast Group

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