Key Responsibilities:
- Respond to customer inquiries via phone, email, chat, or in person.
- Resolve customer issues and complaints in a professional and timely manner.
- Provide accurate information about products, services, and company policies.
- Process orders, returns, refunds, or account updates as needed.
- Document customer interactions and resolutions in internal systems.
Qualifications:
- Previous customer service, call center, or support experience preferred but not required.
- Strong verbal and written communication skills.
- Ability to remain calm, professional, and solution-oriented under pressure.
- Basic computer skills and ability to learn customer service software.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.