Customer Service Representative

Customer Service Representative

Busch Vacuum Solutions is a leading manufacturer of vacuum pumps, compressors, and blowers for use in industries such as semiconductor manufacturing, food processing, metallurgy, biomedical, and material handling. Busch Vacuum Solutions has an immediate direct hire opportunity for a Customer Service Representative at our headquarters in Virginia Beach, Virginia! The Customer Service Representative serves as a primary point of contact for customers and internal stakeholders, supporting order management, order entry, and transactional processing within SAP and CRM systems in a B2B manufacturing environment. This role focuses on accuracy, timeliness, compliance with company policies, and delivering a high level of customer satisfaction. This is a full-time, onsite position. Typical working hours are Monday through Friday, 8:00 a.m. to 4:30 p.m., with flexibility to support business needs as required. If you are a detail-oriented professional who thrives in a fast-paced environment, we encourage you to apply and learn why Busch Vacuum Solutions is a great place to build your career.

Job Responsibilities

• Receives, researches, and answers internal and external customer and key account inquiries and requests regarding standard products, prices, and delivery.
• Accurately enters, maintains, and updates sales orders in SAP, ensuring correctness of: Pricing, Delivery dates, credit worthiness, freight, billing and shipping, tax status and part numbers.
• Ability to work effectively in a fast-paced environment while managing multiple priorities and maintaining accuracy.
• Reviews orders for completeness and compliance with company policies prior to release.
• Remains current on changes in policies, procedures, and product offerings, assuring compliance.
• Creates and maintains customer records and master data updates in SAP and CRM systems.
• Applies the appropriate discounts and commissions based on company schedules.
• Interfaces with Sales team, Credit Department Engineering, Production and Warehouse on behalf of key accounts and customers' requests.
• Maintains correct customer information; to include names, addresses, etc.
• Enters orders received from customers.
• Reviews customer purchase for price, delivery, payment terms, carrier, freight, billing and shipping address, item description, tax status and part number(s)
• Initiates credit application for the credit department and processes credit card orders
• Process all sales orders and accessory/parts orders initiated through the C4 Ticketing System, ensuring accurate entry, documentation, and workflow progression in SAP.
• Prepares credit card sales returns/credit memos, and issues returned goods authorizations
• Maintains organized documentation and follow-up records to ensure timely resolution of open items
• Assists with routing customer inquiries and sales leads to appropriate teams
• Participates in required system, product, and process training

Required Experience

• High School Diploma or General Education Degree (GED): Required
• 2+ years of experience supporting customer orders, order entry, or order management in a B2B products environment: Required
• Experience processing orders or transactions within an ERP system such as SAP: Required
• Experience reviewing customer purchase orders, pricing, delivery dates, and shipping details: Preferred
• Experience supporting customer orders in a manufacturing, industrial, or technical product environment: Preferred
• Experience coordinating with internal teams such as sales, production, logistics, or warehouse teams to support customer orders: Preferred
• Experience with CRM systems: Preferred
• Intermediate proficiency in Microsoft Office (Outlook, Excel, Word): Required

Personal Qualifications

• Self-motivated with a high level of accountability and professional maturity
• Detail-oriented with strong organizational skills
• Customer-focused while adhering to company procedures
• Strong written and verbal communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Positive attitude, dependable, and trustworthy
• Ability to work independently and collaboratively to achieve department and company goals
• Commitment to maintaining a clean, organized, and safe workspace

Job Requirements

• Ability and willingness to pass a 10-panel drug screen, 7-year criminal history check
• Most felonies are a disqualifier, misdemeanors are considered on a case-by-case basis
• Willingness to travel domestically for training
• Valid Drivers' License must be maintained throughout employment that meets Busch insurance standards
• Employment with Busch Vacuum Solutions requires current work authorization in the United States. Visa sponsorship is not available for this position.

Physical Requirements

• Frequent sitting; occasional standing and walking
• Occasional lifting, carrying, pushing, and pulling up to 20 lbs
• Occasional bending, reaching, squatting, and kneeling
• Ability to hear audible alarms and see visual signals
• Ability to wear required PPE including safety shoes, safety glasses, and hearing protection

Benefits & Opportunities

Busch Vacuum Solutions offers an attractive benefits package, which includes medical, dental, vision, EAP, tuition reimbursement, Legal Plan, 401K, PTO, and more! Opportunity for growth and advancement via on-the-job training, paid training/certifications, tuition reimbursement, and opportunities for advancement within the company. Busch values promoting from within!