Customer Service Representative

Ready to build your future? We're Groundworks, North America's leading foundation repair and water management specialist. We're more than a company - we're a team driven by purpose. As a Top Workplace, we're looking for top talent to fuel our mission: to protect, repair, and improve our customers' greatest asset - their home.

But what makes us a great place to work? Here, you'll find real career growth, comprehensive and affordable benefits, a culture that values hard work and innovation, and company ownership equity. Whether you're starting your career or looking for your next big move, we offer hands-on training, advancement opportunities, and the chance to make a real impact every day.

Join us and lay the foundation for your success. Apply today!

Ready to turn conversations into career growth? Join Groundworks, North America's leading foundation repair and water management company, where high performers are rewarded, developed, and promoted from within.

This isn't your typical customer service role. If you're looking for a position where you simply answer phones, this isn't it. You'll connect with homeowners who have already expressed interest in our services, so there's no cold calling. Every conversation is an opportunity to build relationships, provide an exceptional customer experience, schedule appointments, and recommend solutions that protect our customers' greatest investment: their home. In this performance driven role, your success is rewarded with uncapped commission and opportunities for career growth.

Earn what you're worth! This position includes a $14.00/hour base wage plus uncapped commission, with Customer Service Representatives typically earning $21-$24/hour in total compensation. If you're competitive, goal-oriented, and motivated by performance, this is your opportunity to build a rewarding career with an industry leader.

Beyond competitive pay, Groundworks offers a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) with company match, and paid training. After six months, every employee becomes eligible for our Employee Ownership Program (ESOP), giving you the opportunity to share in the company's long-term success while building your own career.

This is a full-time, 40-hour per week onsite position based in our Virginia Beach, VA office. Team members collaborate in person to deliver an exceptional customer experience, with every other weekend required as part of the regular schedules.

Duties and Responsibilities

• Answer inbound calls and make warm outbound follow-up calls to schedule appointments and assist homeowners.
• Educate customers on Groundworks' services and memberships while identifying opportunities to drive sales.
• Meet individual sales and performance goals by delivering an exceptional customer experience on every interaction.
• Accurately document customer information while thriving in a fast-paced, team-oriented call center.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• 1+ year of customer service, retail sales, inside sales, call center, or other customer-facing experience.
• A competitive, goal-driven mindset with excellent communication and relationship-building skills.
• Comfortable navigating multiple computer systems while engaging with customers.
• Reliable, coachable, and excited to grow your career in a performance-driven environment.

Working Conditions

• Base pay plus uncapped commission, with representatives typically earning $21-$24/hour.
• Promote-from-within culture with clear career paths into leadership and other opportunities.
• Industry-leading paid training, ongoing coaching, and employee ownership opportunities.
• Comprehensive benefits and an award-winning Top Workplace culture.
• Office / Call Center environment with medium level noise.
• Physical requirements include talking, hearing, walking, visual acuity to determine neatness and preparing and analyzing data, schedules and documents.

What We Provide

• Competitive Pay
• Employee Company Ownership Opportunities
• Industry Leading Training Programs
• Leadership Development and Career Growth Tracks
• Comprehensive and Affordable Benefits Package
• Top Workplace with Award Winning Culture