Customer Service Representative

Bosch

Vernon Hills, IL

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JOB DETAILS

SALARY

$22–$27 Per Hour

SKILLS

Accounting, Administrative Skills, Billing, Business-to-Business (B2B), Communication Skills, Customer Relations, Customer Service Management, Customer Support/Service, Detail Oriented, Diversity, Field Sales, File Systems, Manufacturing, Mathematics, Microsoft Office, Order Processing, Organizational Skills, Prepare Correspondence, Presentation/Verbal Skills, Problem Solving Skills, Record Keeping, Relocation Services, Reporting Skills, Resolve Customer Issues, Robotics, Systems Maintenance, Telephone Skills, Time Management, Writing Skills

LOCATION

Vernon Hills, IL

POSTED

2 days ago

**Company Description**Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the change to improve quality of life all across the globe. Welcome toBosch!**Job Description**Under the direction of the Customer Service Manager, the Customer Service Representative provides the most responsive customer support to the organization's customers (both internal and external) in person or over the phone; by addressing and resolving customer inquiries and problems, processing orders, following up on deliveries in accordance with company mission statement, policies and procedures.**Essential Duties and Responsibilities:**The following reflects essential functions for this job but does not restrict the tasks that may be assigned. It is not all inclusive and may be expanded to include other duties and responsibilities as the company may deem necessary in order to service our customers.+ Answer incoming customer telephone calls in a courteous and professional manner.+ Responds to and investigates customer inquiries, orders, concerns, and issues via phone, fax, mail and e-mail in a timely and courteous manner.+ Follow up and maintain good communication with customers at all times+ Receives, records, and routes customer orders/changes in appropriate manner.+ Utilize the company's computer program for entering and processing orders+ Researches and resolves customer complaints and/or billing issues.+ Documents all contacts, actions and responses in the appropriate database (Clientele)+ Organizes and maintains file system; file correspondence and other records.+ Maintains working knowledge of products and/or services.+ Prepares reports and correspondence accurately and efficiently.+ Effectively communicates customer issues and concerns to all applicable internal staff members.+ Provides appropriate technical and/or product related information to customers.+ Follow up with production to ensure orders are being processed and shipped on a timely manner+ Handle customer grievances as and when they arise in a professional manner and refer grievances to the manager when necessary+ Provide support to the outside sales representatives as needed.+ Provide RGA's to customers for product returns according to departmental procedure.+ Complete special projects as assigned.+ Performs other duties as assigned by supervisor.**Qualifications**+ Three to five years business to business customer service experience+ Manufacturing experience or customer service in a manufacturing environment is a plus+ Must have a proven track record of successful customer service experience in managing all levels of orders, issues, and complaints from clients+ Must be able to take a proactive and hands on approach to customer service to ensure client expectations have been exceeded**Skills and abilities**+ Excellent customer service skills+ Excellent verbal and written communication skills+ Proficient in MS Office Suite+ Commitment to excellence and high standards+ Strong Organizational skills; able to manage priorities and workflow+ Ability to work independently and as a member of various teams and committees.+ Ability to understand and follow written and verbal instructions+ Acute attention to detail+ Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm+ Ability to work well under pressure and handle difficult and stressful situations professionally.+ Ability to perform diversified clerical functions and basic accounting procedures+ Ability to log data efficiently and accurately+ Ability to effectively communicate with people at all levels and from various backgrounds in a professional manner.+ Must be able to build working relationships with customers and co-workers+ Must be able to speak, read, write, and understand the primary language used in the workplace.+ Understand and respond to a diversity of individuals**Additional Information**_The pay range for this position is $22-$27 per hour, based on experience._**Equal Opportunity Employer, including disability / veterans**BOSCH is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives+ _FIRST Robotics_ _(For Inspiration and Recognition of Science and Technology)_+ _AWIM_ _(A World In Motion)_

About the Company

Bosch

The Bosch Group is a leading global supplier of technology and services. It employs roughly 375,000 associates worldwide (as of December 31, 2015). The company generated sales of 70.6 billion euros in 2015. Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. The Bosch Group comprises Robert Bosch GmbH and its roughly 440 subsidiaries and regional companies in some 60 countries. Including sales and service partners, Bosch’s global manufacturing and sales network covers some 150 countries. The basis for the company’s future growth is its innovative strength. Bosch employs 55,800 associates in research and development at roughly 118 locations across the globe. The Bosch Group’s strategic objective is to deliver innovations for a connected life. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is “Invented for life.”

COMPANY SIZE

10,000 employees or more

INDUSTRY

Engineering Services

FOUNDED

1886

WEBSITE

http://www.bosch.com