Customer Service Representative

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Description

This position provides customer service and clerical support for department operations.

• Answers telephone and greets visitors; provides information and assistance; takes messages; refers to appropriate personnel.
• Accepts and processes utility payments, taxes and license fees; issues receipts.
• Makes account adjustments.
• Processes refund checks.
• Balances cash drawer.
• Scans files for attachment to customer accounts.
• Enters fees and makes deposits for other city departments.
• Opens new utility accounts; closes accounts.
• Researches and resolves customer account issues.
• Assists customers by coordinating payment arrangements.
• Maintains office supply inventory; reorders as needed.
• Performs related duties.

Requirements

• Knowledge of modern office practices and procedures.
• Knowledge of city and departmental policies and procedures.
• Knowledge of computers and job-related software programs.
• Knowledge of customer service principles and practices.
• Skill in prioritizing and organizing work.
• Skill in the maintenance of files and records.
• Skill in the use of such office equipment as a computer, scanner, fax machine, and copier.
• Skill in oral and written communication.
• Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent.
• Sufficient experience to understand the basic principles relevant to the major duties of the position usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.
• Ability to be bonded.

Salary Description

$18.86/hour