Aviation Industry, Customer Relations, Customer Support/Service, Federal Aviation Administration (FAA), Government Requirements, Government Standards, Industry Standards, Interpersonal Skills, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Word, Pricing, Record Keeping, Security Clearance, Time Management, Willing to Travel
SUMMARY: The Customer Service Representative is responsible for handling multiple customer accounts and providing customers with quality service based on civil aviation articles in accordance with the current technical data provided in the manufacturers' Instructions for Continued Airworthiness, Services Bulletins, service letters, Airworthiness Directives, government and industry standard practices, and other data acceptable to or approved by the FAA
DUTIES & RESPONSIBILITIES:
Responsibilities include, but are not limited to:
- Communicate with customers by telephone or email to provide information about products or services.
- Understand and transmit financial and technical information to internal and external customers.
- Keep records of customer interactions or transactions; record details of inquiries, complaints, or comments, as well actions taken.
- Formulate and enter accurate and precise work orders.
- Establish and maintain a trusting, positive and profitable relationship between the customer(s) and the Company.
- Provide support for other departments with accurate and timely information to ensure customer expectations are met in an effective and professional manner.
- Prepare, review and present estimates, including different pricing options, detailed letters, and reports.
- Other duties as assigned.
MINIMUM REQUIREMENTS (INCLUDES EDUCATION, EXPERIENCE, COMPETENCIES), ETC.):
- HS/GED
- 2 years of relevant/technical work experience
- Expert level communication and interpersonal skills
- Proficient using various software, applications, and programs, which including Microsoft Office, Excel, PowerPoint and Word.
- Ability to function in a diverse, fast paced service environment, while maintaining a positive and proactive approach to a multitude of issues and challenges.
- Reputable communicator through writing and oral actions with customers, peers and management.
- Ensure to include Education, years of experience, travel requirements
OTHER (INCLUDE LICENSES, CERTIFICATIONS, SECURITY CLEARANCE, TRAVEL REQUIREMENTS, ETC.):
The selected applicant will be subject to a background check and drug testing.
V
VSE Corp
RAISE THE BAR
At VSE, we believe in celebrating our vibrant 60-year history of delivering exceptional value while continuously raising the bar for our land, sea, and air customers. From excellence in service for our federal and commercial customers to creating a culture of accountability and growth for our employees to consistently delivering and improving for our partners and stakeholders, the VSE family of companies share a commitment to not just meeting expectations, but exceeding them. VSE is your partner for success in your critical missions on land, sea, and air.
2,500 to 4,999 employees
https://www.vsecorp.com/about.html