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Customer Service Representative

NOV

Tulsa, OK

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JOB DETAILS
SKILLS
Communication Skills, Continuous Improvement, Contract Review, Customer Support/Service, Dental Insurance, Documentation, Health Plan, High School Diploma, High-Throughput Screening (HTS), International Sales, Microsoft Excel, Microsoft Outlook, Microsoft Word, Policy Development, Presentation/Verbal Skills, Procedure Development, Progress Reports, Purchase Orders, Quality Management, Risk Analysis, Sales, Writing Skills
LOCATION
Tulsa, OK
POSTED
1 day ago
Job Description

PRIMARY DUTIES & RESPONSIBILITIES
  • Contact customers to define the necessary scope of work.
  • Work closely with credit and compliance to ensure orders are completed.
  • Provide outstanding customer service.
  • Work on difficult issues regarding client complaints and other issues.
  • Work closely with department managers, such as sales, on updating policies and procedures for client services.
  • Creation and control of quotes according to customer needs by successfully following the completion of the Contract Review and Risk Analysis.
  • Communicate with customers on Contract Review and/or Risk Analysis matters for clarification.
  • Responsible for ensuring purchase orders received from customers are aligned with quotes and confirm customer eligibility.
  • Responsible for revising and adjusting quotes.
  • Communicate with the customer regularly reporting progress of all jobs in order to keep them properly informed.
  • Identify potential improvement opportunities within the applicable systems and work with relevant departments on such improvement.
  • Pursue continuous improvement on their own activities and operations.
  • Comply with all NOV Company policies and procedures established by the Quality Management System, HSE, as well as all other Corporate guidelines.
  • Backup to Customer Service Assistant, performing duties such as international sales orders, letters of credit, and creating export documentation with HTS and ECCN codes.
  • Perform other work-related tasks as assigned.

EDUCATION & EXPERIENCE QUALIFICATIONS
  • High School Diploma or GED Equivalent
  • High educational degree (desirable)
  • Sales Specialization (desirable)
  • Mechanical knowledge is preferred.

JOB REQUIREMENTS
  • Proficient in Microsoft Word, Excel, and Outlook
  • Excellent Verbal and Written Communication skills

COMPETITIVE BENEFITS: (visit usbenefits.nov.com for more information about our benefits offerings)
  • 401(k) Retirement Plan - NOV matches every dollar up to 5% of base pay and overtime for every dollar you invest.
  • Competitive medical plans that are effective your date of hire. Visit usbenefits.nov.com/cost-for-coverage for more information.
  • FREE MDLIVE virtual visits (when enrolled in an NOV medical plan).
  • FREE preventative medical and dental care for the entire family (when enrolled in an NOV medical/dental plan and seeing an in-network physician).
  • FREE Basic Life and AD&D insurance at 2 times your annual salary (for full-time employees).
  • All regular full-time employees start with 3 weeks of paid vacation per year (prorated based on start date). Pre-NOV relevant experience (years of service) may be considered for vacation accruals.
  • All regular full-time employees receive up to 11 paid holidays per year.

About the Company

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NOV

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