Advanced Call Center Technologies
Job Description
Call Center Representative - Agent
Reports To: Operations Supervisor Department: Operations FLSA Status: Non-exempt
Advanced Call Center Technologies ACT is seeking energetic, motivated individuals to join our rapidly growing team of Customer Experience Representatives. In this role, youll serve as the voice of our company-helping customers solve problems, navigating their questions, and making a meaningful impact on their day. We provide paid hands-on training in computer skills, negotiation, communication, and business processes to ensure your success from day one.
At ACT, youre not just starting a job-youre joining a company with a strong culture, real growth opportunities, and the unique chance to become an employee-owner. More than 90% of our leadership team began their careers as Customer Experience Representatives and you can grow right along with us.
Why Youll Love Working at ACT
Clear paths for advancement Flexible scheduling options Generous bonus opportunities Supportive supervisors and a positive team-focused environment Employee Ownership Program - a company-paid long-term benefit Comprehensive healthcare benefits, including medical, dental, and vision for you and your family after 90 days Paid time off and paid holidays after 90 days Access to DayForce Wallet after training, allowing you to access earned wages through an easy-to-use app and prepaid card Benefits • Medical, dental, and vision insurance • Paid time off • Employee ownership program • On-site work environment
Position Overview
As a Customer Experience Representative, youll deliver best-in-class service to consumers calling in for assistance. Youll handle inquiries related to billing, payments, credits, fraud, concerns, internet, and mobile services, and mortgage servicing. This role is ideal for strong communicators and problem-solvers who are motivated to meet personal and team goals.
Key Responsibilities
Provide prompt, professional support to customers Listen actively, maintain confidentiality, and respond with courtesy Communicate clearly and effectively, even in challenging situations Document customer interactions while managing live conversations Maintain accuracy and high-quality standards in all work Meet productivity goals and manage time efficiently Demonstrate reliability with consistent attendance Follow management direction and take accountability for tasks Perform additional duties as assigned
Minimum Qualifications
Ability to pass a criminal background check Basic computer and data entry skills Previous call center or customer service experience preferred High school diploma or GED required
Equal Employment Opportunities
CBACT provides equal employment opportunities EEO to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, ACT complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. ACT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity, or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of ACTs employees to perform their job duties may result in discipline up to and including discharge.