Biology, Clinical Support, Communication Skills, Customer Relationship Management (CRM) Systems, Customer Satisfaction, Customer Support/Service, Data Quality, Detail Oriented, Documentation, Healthcare, Online Chat, Order Processing, Process Improvement, Record Keeping, Standard Operating Procedures (SOP)
Seeking a Customer Service Representative to provide exceptional client support in a clinical proficiency testing environment.
- Manage participant inquiries via phone, email, live chat, and fax with professionalism and accuracy.
- Assist with account updates, order processing, renewals, and website navigation, ensuring data accuracy and adherence to SOPs.
- Collaborate with internal teams to resolve participant concerns and support program enrollment and compliance needs.
- Contribute to process improvements, documentation, and customer satisfaction efforts.
- Maintain detailed records and communicate effectively across channels to enhance participant experience.
- Qualifications include customer service experience, proficiency with office tools and CRM systems, strong communication skills, and attention to detail. Preferred candidates have a background in life sciences or healthcare-related fields.