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Customer Service Representative Toyota of Greenville Body Shop

Asbury Automotive

Greenville, SC

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JOB DETAILS
SKILLS
Automotive Industry, Body Shop, Career Development, Claims Processing, Community and Social Services, Cost Estimates, Customer Relations, Customer Satisfaction, Customer Support/Service, Develop and Maintain Customers, Driver's License, Employee Assistance Plan, Flexible Spending Accounts, Fortune 500 Customers, Hospital, Insurance, Insurance Claims, Learning Management System (LMS), Life Insurance, Maintenance Services, News Reporting, Organizational Skills, Purchasing/Procurement, Quality Management, Record Keeping, Scholarship, Student Loans, Tuition Fees
LOCATION
Greenville, SC
POSTED
1 day ago
About Asbury

Greenville Automotive is part of Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such asClicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report.

Do you have a passion for developing relationships, providing exceptional guest experiences, and being an innovator in the automotive industry? As a Body Shop Customer Care Coordinator you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for an energetic, customer-focused Body Shop Customer Care Coordinator who will help us redefine the car-buying experience. Does this sound like you? Apply now!

A Body Shop Customer Care Coordinator s responsible for appraising customer's vehicle damage to determine the cost of repair for insurance claims or customer paid repairs. It is also the responsibility of the Coordinator to maintain business flow while working with insurance adjusters and customers to assure a quality job while upholding customer satisfaction standards.
  • Ascertain automotive body damage by conducting inspections and examinations to determine extent of structural, body, mechanical or interior damage
  • Develop/prepare estimate cost by costing parts, supplies, labor and calculating customer's payment, including deductibles to repair or replace each damaged item
  • Obtain insurance estimates by contacting insurance companies, reviewing damage estimates with insurance adjuster, resolving repair and replacement requirements
  • Prepare WO (work order) by describing repair and replacement services required, obtain approval signatures, enter WO (work order) into work management system
  • Maintain customer rapport by explaining estimate and expected return of vehicle
  • Maintain high-quality repairs and minimize comebacks
  • Conduct spot checks of each completed job for thoroughness and quality
  • Maintain body shop records by recording repair and replacement actions
  • Update job knowledge by participating in educational opportunities
  • Enhance body shop reputation by providing excellent customer service
  • Previous automotive experience preferred
  • Prior automotive estimating experience preferred
  • Automotive certifications, and or, a bachelors or associates degree a plus
  • Must be a minimum of eighteen years of age
  • Must have a valid Driver's License
  • Must be able to pass pre-employment screens (background & drug test)
Company Benefits:

Pay and Recognition:
  • Weekly pay
  • Paid holidays & paid time off
  • Paid training
  • Stock Awards (select management and front-line team members eligible)
Insurance / Retirement:
  • Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
  • Up to 12 weeks paid pregnancy leave (disability leave)
  • Paid Parental Leave
  • Health savings
  • Flex spending accounts (tax-free)
  • Short-term and Long-term disability plans
  • Life Insurance (Whole Life and Term)
  • 401k with company match
  • Pet Insurance
Learning, Tuition Assistance and Career Development:
  • Digital career path tool to assist with career development
  • Continuous training through Asbury's Internal Learning Management System
Professional growth and development opportunities. Additional advantages:
  • Technician Student loan relief resources
  • Employee assistance program
  • Employee discounts on parts and service repairs
  • Scholarship awards
  • Opportunities to join our community service initiatives, which includes paid volunteer hours
  • Employee referral program with bonus opportunities

INDCOLLISION

Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.

About the Company

A

Asbury Automotive