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Customer Service Representative

Tang Company

Torrance, CA

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JOB DETAILS
SKILLS
Business-to-Business (B2B), Communication Skills, Compensation and Benefits, Construction, Corporate Compliance, Customer Satisfaction, Customer Support/Service, Detail Oriented, Identify Issues, Industrial Management, Maintain Compliance, Microsoft Office, Needs Assessment, Oil and Gas, Onboarding, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Process Safety Management, Record Keeping, Regulatory Compliance, Risk Management, Sales Management, Software as a Service (SaaS), Team Player, Time Management, Up-Selling, Writing Skills
LOCATION
Torrance, CA
POSTED
2 days ago
Customer Service Representative (Full-Time)About CanQualifyCanQualify is an industry-leading compliance management company helping clients streamline contractor qualification, safety, and risk management processes. Recently acquired by Tang & Company, a family-owned organization with over 45 years of experience in the Oil & Gas, Construction, and Industrial sectors, CanQualify continues to grow its platform and service capabilities to better serve clients nationwide.Position OverviewWere looking for a motivated and detail-oriented Customer Service Representative to join our team full-time. In this role, youll be the primary point of contact for our suppliers providing exceptional support, ensuring a smooth onboarding experience, and maintaining CanQualifys reputation for top-tier service and reliability.Work Schedule* Full-Time, Monday through Friday* Hours: 6:00 AM 2:30 PM (Pacific Time)Key Responsibilities* Serve as the first point of contact for supplier inquiries via phone, email, and chat.* Provide step-by-step assistance to suppliers navigating the CanQualify platform.* Manage incoming requests, troubleshoot issues, and escalate complex concerns when necessary.* Maintain accurate records of supplier interactions and follow up to ensure timely resolution.* Collaborate with Account Managers, the Compliance Team and other departments to support client/supplier satisfaction and program success.* Educate supplier users about CanQualifys tools, features, and compliance requirements.* Identify recurring customer needs or pain points and provide feedback to improve service and product performance.* Proactively identify opportunities to upsell and expand services such as helping general contractors invite and manage their subcontractors through CanQualify.Qualifications* 3 years of customer service or client support experience, preferably in a B2B or SaaS environment.* Strong communication skills both written and verbal.* Exceptional attention to detail and organizational abilities.* Problem-solving mindset and ability to work under minimal supervision.* Proficient in Microsoft Office Suite and comfortable learning new software tools.* Experience in construction, energy, or industrial compliance management is a plus.Why Join CanQualify?* Opportunity to be part of a fast-growing organization backed by Tang & Company.* Collaborative, team-oriented culture that values initiative and innovation.* Competitive compensation and benefits package.* Room for career advancement and professional development#MP1

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Tang Company

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