Hernandez Insurance Agency is a trusted, community-focused insurance agency seeking a dedicated and customer-driven Insurance Customer Service Representative to join our growing team. If you enjoy helping people, building relationships, and working in a supportive environment, this could be a great fit for you.
At Hernandez Insurance Agency, we believe in collaboration, continuous learning, and a positive work environment. We value our employees and provide them with the necessary resources and support to thrive in their roles. If you are a motivated individual who enjoys helping others and wants to be part of a supportive team, we invite you to join Hernandez Insurance Agency.
Salary Range: $40000.00 - $65000.00 per year
Annual Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Flexible Schedule
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
401(k) Match
Paid Holidays
Health Insurance
Responsibilities
Client Support: Assist policyholders with their insurance questions and requests in a timely and professional manner.
Policy Administration: Process policy changes, updates, and claims accurately and efficiently.
Customer Communication: Maintain ongoing communication with clients to address their needs and provide assistance.
Issue Resolution: Resolve customer issues and complaints promptly to ensure a positive experience.
Record Keeping: Maintain accurate records of client interactions and transactions for reference and reporting purposes.
Team Collaboration: Work closely with the sales team and other colleagues to provide a seamless customer experience.
Customer Service: Prior experience in a customer-facing role, with a strong emphasis on empathy, problem-solving, and client satisfaction.
Insurance License: Personal Lines or Property & Casualty (P&C) insurance license preferred (we will assist right candidate in obtaining required licensing)
Communication Skills: Excellent verbal and written communication abilities, with the capacity to engage with clients effectively and professionally.
Detail-Oriented: Ability to manage multiple tasks, prioritize responsibilities, and maintain accurate records while delivering high-quality service.
Team Player: Collaborative mindset, eager to work together with colleagues to achieve team goals and deliver exceptional service.