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Customer Service Representative

TekWissen LLC

Tewksbury, MA

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JOB DETAILS
SALARY
$20–$23
SKILLS
Accounts Payable, Accounts Receivable, Billing, Biotech and Pharmaceutical, Communication Skills, Corporate Policies, Customer Relations, Customer Service Operations, Customer Support/Service, Detail Oriented, Diversity, Documentation, ERP (Enterprise Resource Planning), Finance, Healthcare, Laboratory Equipment, Logistics, Maintain Compliance, Manufacturing, Microsoft Office, Order Delivery, Order Management, Order Processing, Order/Customer Fulfillment, Organizational Skills, Performance Metrics, Problem Solving Skills, Process Improvement, Product Development, Product Pricing, Purchasing/Procurement, Reporting Skills, Resolve Customer Issues, Salesforce.com, Scientific Research, Service Level Agreement (SLA), Shipping Documents, Team Player, Technical Delivery, Time Management, Transaction Processing/Management, Workforce Management
LOCATION
Tewksbury, MA
POSTED
Today

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to clients worldwide. The job opportunity below is with one of our clients specializing in biotechnology product development services. The client is dedicated to supplying laboratory equipment, chemicals, supplies, and services essential in healthcare, scientific research, safety, and education. As a global leader in serving the scientific community, the organization generates approximately $40 billion in annual revenue and is committed to making the world healthier, cleaner, and safer. Their global team delivers innovative technologies, convenient procurement solutions, and pharmaceutical services through industry-leading brands.

Position: Customer Service Representative
Location: Tewksbury, MA 01876
Duration: 12 Months
Job Type: Contract
Shift: Monday to Friday 08:00 AM 04:30 PM

Summary:

The Customer Service Representative is responsible for managing end-to-end order processing activities while delivering exceptional customer support. This role involves handling customer inquiries, coordinating with internal teams, and ensuring timely order fulfillment and issue resolution. The ideal candidate is customer-focused, detail-oriented, and experienced in order management and customer service operations.

Responsibilities:

  • Execute and manage order processing transactions accurately and in a timely manner from order entry through delivery commitment.
  • Respond to internal and external customer inquiries related to orders, product availability, pricing, billing, shipping, and documentation.
  • Handle customer order issues and collaborate with stakeholders to resolve concerns efficiently.
  • Manage accounts and order backlogs while proactively communicating delays and alternative solutions to customers.
  • Coordinate with logistics teams to ensure timely shipment pickup and delivery.
  • Liaise with manufacturing facilities and third-party vendors as needed.
  • Work with Finance teams regarding Accounts Receivable and Accounts Payable issues.
  • Participate in process improvement initiatives related to order management and customer support operations.
  • Meet operational KPIs and SLA requirements consistently.
  • Maintain documentation and ensure compliance with company policies and procedures.
  • Prepare reports and perform additional duties or projects as assigned.

Required Skills:

  • High School Diploma or some college education required.
  • Minimum of 1 year of experience in customer service and order processing preferred.
  • Experience handling end-to-end Quote-to-Bill transactions preferred.
  • Strong customer service orientation with the ability to manage difficult customer interactions professionally.
  • Excellent phone, email, and communication skills.
  • Ability to work effectively under pressure in a fast-paced environment.
  • Experience with ERP systems, Salesforce (SFDC), and Microsoft Office preferred.
  • Strong organizational and problem-solving skills.

TekWissen Group is an equal opportunity employer supporting workforce diversity.

About the Company

T

TekWissen LLC

WE THE TEKWISSEN PEOPLE

TekWissen offers you a broader portfolio of services, industry-leading solutions, and the meaningful innovations that give you greater flexibility and speed to respond to market dynamics, reduced costs and risk to improve enterprise performance, and increased productivity to enable growth.

To keep pace with global market demands, TekWissen keeps its finger on the pulse of change. Our organized approach to guiding a project from its inception to closure. Managing projects is becoming more and more important as we enter the digital era. To cope with the pace that this transition demands, a method is required to manage projects so they can yield quality work, while incorporating efficient use of time and resources.

Project involves identifying which quality standards are relevant to the project and determining how to satisfy them.

It is important to perform quality planning during the Planning Process and should be done alongside the other project planning processes because changes in the quality will likely require changes in the other planning processes, or the desired product quality may require a detailed risk analysis of an identified problem. It is important to remember that quality should be planned, designed, then built in, not added on after the fact.

Capabilities and accomplishments in one TekWissen business enhance the opportunity for success in the others. Put simply, TekWissen's unique combination of attributes promotes success.



COMPANY SIZE
100 to 499 employees
INDUSTRY
Computer/IT Services
FOUNDED
2009
WEBSITE
http://www.tekwissen.com/