Customer Service Representative - Technology B2B

South Windsor, CT

Purpose

Provide timely and accurate communication, service, coordination and support to valued customers and internal stakeholders.

Requirements

• Bachelor"s degree in Communications, Business Administration and/or 5+ years of B2B customer service experience in a high-tech industry
• Outstanding verbal and written communication skills
• Rapidly responsive, assertive, courteous and engaging
• Process and detail oriented, multitasking, organized and extremely reliable
• Comfortable communicating cross-functionally with engineering, accounting, manufacturing and leadership.

Helpful Skills

• Proficient with contact relationship management software, Microsoft Word, Excel and PowerPoint
• Prior B2B experience in electronics, engineering, manufacturing or software a plus.

Responsibilities

Serve as the company's first point of contact on inbound customer inquiries, orders, and proposal requests. Manage the proper execution of cross-functional procedures pertaining to each type of inquiry through fulfillment, while providing frequent status updates to internal and external stakeholders. Ensure outstanding customer satisfaction and quality via thorough and accurate communication, follow-ups, satisfaction surveys and meetings. Maintain diligent records in CRM, ERP, Wiki, Sharepoint and/or other systems. Support the company's mission to provide automated test solutions for mission-critical and emerging applications which increase product safety, performance, and reliability while reducing the cost of test.

Specific processes include:

• Customer inbound quote requests
• Customer inbound document review
• Customer inbound support requests
• Proposal review processing, tracking and delivery
• Customer satisfaction surveys/meetings
• Data archiving and/or record keeping on all of the above
• Communication and follow-ups on all of the above
• Outbound customer outreach
• Coordinate meetings, seminars and events.

Location

Company headquarters in South Windsor, CT.

How to Apply

Send resume and cover letter to [email protected]. Due to ITAR restrictions, candidates must be citizens, permanent residents, or have asylee/refugee status in the United States.