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Customer Service Representative

ARCHITECTURAL SURFACES

Tampa, FL

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JOB DETAILS
SKILLS
Administrative Skills, Analysis Skills, Business Development, Business Skills, Communication Skills, Computer Skills, Customer Relationship Management (CRM) Systems, Customer Support/Service, Detail Oriented, High School Diploma, Interpersonal Skills, Inventory Management, Kitchen and Bath Design, Lift/Move 20 Pounds, Marketing, Marketing Strategy, Materials Tracking, Microsoft Excel, Multitasking, Network Administration/Management, Network Programming, Organizational Skills, Photocopy, Physical Demands, Product Pricing, Product Shipments, Purchase Orders, Reporting Skills, Revenue/Sales Reporting, Sales Management, Sales Training, Team Player, Telephone Skills, Territory Management, Time Management, Warehouse Coordination
LOCATION
Tampa, FL
POSTED
4 days ago
POSITION SUMMARY:

As a Customer Service Representative, you will be responsible for managing a vibrant network of accounts across the United States. Your role will focus on building and nurturing relationships, providing outstanding customer service, and supporting the growth of our program.

ESSENTIAL FUNCTIONS:
  • Manage dealer territory within a dynamic third-party program network spanning the US.
  • Provide timely responses on product availability, pricing, lead time, and material details.
  • Collaborate closely with the Dealer Program Manager, preparing marketing materials, showroom samples, and follow up on receiving installation photos from dealer projects to build a portfolio book for company reference.
  • Inform Dealers about new inventory updates, assist with fabrication quotes, purchase order processing, and conduct product knowledge training sessions.
  • Coordinate warehouse activities, manage sample requests, handle general customer service duties, and attend annual inventory to familiarize yourself with stock and product knowledge (optional, company-paid event).
  • Prepare sales reports, manage Excel spreadsheets, monitor material shipments, and lead times.
  • Collaborate on brainstorming sessions for projects, new inventory, and marketing strategies with the Dealer Program Manager.
  • Manage the entire sales order process, ensuring seamless quotations, communications, and project closures.
  • Perform general office tasks, including filing, faxing, copying, and preparing parcels.
  • Report directly to the Dealer Program and Business Development Manager.
  • Other duties and administrative tasks as assigned.

POSITION QUALIFICATIONS KNOWLEDGE, SKILLS, AND ABILITIES
  • Basic computer skills and business telephone etiquette.
  • Demonstrate excellent analytical abilities.
  • Perform all duties and responsibilities promptly to meet time-sensitive deadlines.
  • Ability to work well in a team environment.
  • Ability to read, analyze, and interpret essential instructions, guidelines, and communications and respond accordingly.
  • Must be able to communicate effectively both verbally and in writing.
  • Must be self-driven, organized, and detailed oriented.
  • Must have a professional demeanor and excellent interpersonal skills.

EDUCATION AND EXPERIENCE
  • High school diploma or GED required; associate degree preferred.
  • 3+ years customer service experience in a multi-tasking environment is required, industry experience preferred.
  • Knowledge of stone, slab, and tile products required.
  • Experience with CRM systems, kitchen/bath design, and inventory management.

WORK ENVIRONMENT/PHYSICAL DEMANDS
  • Ability to be on your feet for extended periods.
  • Ability to push/pull/lift to 20+ lbs.
  • Ability to work outside in all weather conditions, including seasonally hot or cold temperatures and inclement weather.

About the Company

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ARCHITECTURAL SURFACES