Customer Service Representative

Dupli Envelope and Graphics

Syracuse, NY

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JOB DETAILS

SKILLS

Communication Skills, Computer Skills, Continuous Improvement, Credit Union, Customer Experience, Customer Relations, Customer Support/Service, Detail Oriented, Direct Mail, Identify Issues, Insurance, Manufacturing, Marketing, Mathematics, Multitasking, Order Processing, Organizational Skills, Performance Reviews, Printing, Problem Solving Skills, Promotional Products, Sales, Shipping/Receiving, Small Company, Team Player, Time Management

LOCATION

Syracuse, NY

POSTED

1 day ago

About the Organization

Description

Why work at Dupli?

$1,500 Employee Referral Bonus
Paid Time Off Available at Time of Hire
Insurance Benefits Available at Time of Hire
90-Day Performance Reviews
Small Company, Family-Owned Culture
Career Growth Opportunities
Relaxed/Casual Dress Code
10 Paid Holidays Per Year

Check out our About Dupli Video and Follow Us on Social!

About Dupli

Dupli is a private, family-owned company that started as an envelope printing company serving colleges and universities, banks, credit unions, and insurance companies throughout Upstate New York.

Today, we provide a wide range of print, marketing, apparel, promotional product, direct mail, fulfillment, and online ordering solutions to customers across the country. With manufacturing facilities in New York, Connecticut, and Pennsylvania, we combine the resources of a larger organization with the culture and responsiveness of a family-owned business.

One of our key differentiators is our ability to efficiently produce and ship lots of small orders. Through our technology and online ordering platforms, we process and ship more than 1,200 orders every day, helping customers get the products they need quickly and easily.

At Dupli, we believe our success is driven by our people. We are committed to continuous improvement, exceptional customer service, and creating opportunities for employees to learn, grow, and make an impact.

Job Overview

The Customer Service Representative (CSR) serves as the primary internal representative of the organization and plays a key role in delivering an outstanding customer experience.

This position is responsible for receiving, reviewing, and processing customer orders while providing timely and accurate support to customers and sales representatives. The ideal candidate is organized, detail-oriented, and able to communicate effectively across departments while managing multiple priorities in a fast-paced environment.

Responsibilities

Manage customer accounts.
Handle incoming requests from customers and sales to ensure issues are resolved promptly and thoroughly with professionalism and a sense of urgency.
Provide quality service and support in a variety of areas including but not limited to order entry, online system troubleshooting, and mailings.
Daily customer interactions via phone or email.
Communicate and coordinate with internal departments/customers/sales.
Organize workflow to meet customer time frames.
Perform other basic tasks as assigned.

Qualifications

Two- or Four-year degree or equivalent combination of education and experience required
Superior communication skills required
Experience in basic computer knowledge
Strong organizational skills
Ability to work well with others
Ability to work independently with verbal or written instructions
Ability to work basic math calculations

Hourly Range - based on experience, $20.00 - $24.00 per hour, eligible for CSR Quarterly Bonus Program after 1 year of service.

Basic Beliefs

Everybody Counts - "If you want to fix a problem ask the person doing the job. A concept my Grandfather taught my Father."
Positive Attitude - "Whether you think you can or you think you can't...You are right."
Ownership - "Taking responsibility of what we do as a company or as an individual is fundamental to any relationship."
Fun - Life is too short.
Continuous Improvement - We always need to be getting better.

Dupli Envelope & Graphics provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Location
Dupli Syracuse

Full-Time/Part-Time
Full-Time

Shift
Days

Number of Openings
1

EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.

Customer Service Representative

Dupli Envelope and Graphics

Syracuse, NY

About the Company

Dupli Envelope and Graphics

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