Customer Service Representative

Why work at Dupli?

• $1,500 Employee Referral Bonus
• Paid Time Off Available at Time of Hire
• Insurance Benefits Available at Time of Hire
• 90-Day Performance Reviews
• Small Company, Family-Owned Culture
• Career Growth Opportunities
• Relaxed/Casual Dress Code
• 10 Paid Holidays Per Year

Check out our About Dupli Video and Follow Us on Social!

About Dupli

Dupli is a private, family-owned company that started as an envelope printing company serving colleges and universities, banks, credit unions, and insurance companies throughout Upstate New York.

Today, we provide a wide range of print, marketing, apparel, promotional product, direct mail, fulfillment, and online ordering solutions to customers across the country. With manufacturing facilities in New York, Connecticut, and Pennsylvania, we combine the resources of a larger organization with the culture and responsiveness of a family-owned business.

One of our key differentiators is our ability to efficiently produce and ship lots of small orders. Through our technology and online ordering platforms, we process and ship more than 1,200 orders every day, helping customers get the products they need quickly and easily.

At Dupli, we believe our success is driven by our people. We are committed to continuous improvement, exceptional customer service, and creating opportunities for employees to learn, grow, and make an impact.

Job Overview

The Customer Service Representative (CSR) serves as the primary internal representative of the organization and plays a key role in delivering an outstanding customer experience.

This position is responsible for receiving, reviewing, and processing customer orders while providing timely and accurate support to customers and sales representatives. The ideal candidate is organized, detail-oriented, and able to communicate effectively across departments while managing multiple priorities in a fast-paced environment.

Responsibilities

• Manage customer accounts.
• Handle incoming requests from customers and sales to ensure issues are resolved promptly and thoroughly with professionalism and a sense of urgency.
• Provide quality service and support in a variety of areas including but not limited to order entry, online system troubleshooting, and mailings.
• Daily customer interactions via phone or email.
• Communicate and coordinate with internal departments/customers/sales.
• Organize workflow to meet customer time frames.
• Perform other basic tasks as assigned.

Qualifications

• Two- or Four-year degree or equivalent combination of education and experience required
• Superior communication skills required
• Experience in basic computer knowledge
• Strong organizational skills
• Ability to work well with others
• Ability to work independently with verbal or written instructions
• Ability to work basic math calculations

Hourly Range - based on experience, $20.00 - $24.00 per hour, eligible for CSR Quarterly Bonus Program after 1 year of service.

Basic Beliefs

• Everybody Counts – “If you want to fix a problem ask the person doing the job. A concept my Grandfather taught my Father.”
• Positive Attitude – “Whether you think you can or you think you can’t…You are right.”
• Ownership – “Taking responsibility of what we do as a company or as an individual is fundamental to any relationship.”
• Fun – Life is too short.
• Continuous Improvement – We always need to be getting better.

Dupli Envelope & Graphics provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.