Customer Service Representative

Pilgrim's Pride Corp

Sumter, SC

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JOB DETAILS

SKILLS

Actuals, Calendar Management, Communication Skills, Customer Relations, Customer Support/Service, Detail Oriented, Follow Through, Identify Issues, Materials Planning, Microsoft Excel, Microsoft Outlook, Multitasking, Order Processing, Organizational Skills, Presentation/Verbal Skills, Pricing, SAP, Sales, Sales Administration, Sales Forecasting, Sales Management, Telephone Skills, Writing Skills

LOCATION

Sumter, SC

POSTED

7 days ago

Customer Service Representative

Location: Sumter, SC, United States

Date Posted: Jun 17, 2026

Category: Customer Service

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Description

Customer Service Representative

ESSENTIAL DUTIES & RESPONSIBILITIES:

Monitors backlog of work for assigned area
Prepares and monitors master schedules by working with materials planning, production and maintenance to coordinate activities
Communicates status and changes to customer service and/or directly to sales
Fills in for finished product schedule in their absence
Act as a liaison between sales manager and division
Assist transportation clerk with logistical scheduling
Work with sales administrator to retrieve and process orders
Cross train with production coordinator and sales administrator
Exhibit the highest possible level of customer service to all customers, visitors and prospects
Maintains ability to perform efficiently and effectively using practical and critical thinking skills with follow through on all details, in a fast-paced, customer-focused environment.
Maintain a current and accurate procedures manual, which details the processing requirements for each assigned account. Maintains knowledge of each customer''s profile (the products they order, frequency of orders, weights, pricing, FOB or delivered, etc.) and communicate with Sales to improve Salespersons'' awareness of the status of their customers.
Evaluate and troubleshoot production and transportation issues in order to coordinate customers'' orders.
Maintains orders in the sales forecast; updates estimates with actuals from incoming POs and works closely with Sales Manager on availability

EDUCATION: Typically requires an Associate''s Degree in a related field; however, will consider additional related work experience in lieu of the education requirement.

EXPERIENCE: 1-3 years experience in a customer service related position required

SKILLS:

Exceptional practical and critical thinking skills
Professional telephone skills
Ability to work in a fast-paced environment
Strong written and verbal communication skills required
Efficient and detail oriented
Ability to evaluate
Able to maintain a positive attitude while dealing with multiple tasks
General working knowledge of SAP, Microsoft Excel, and Microsoft Outlook
Prior planning or scheduling experience preferred
Poultry processing and sales experience preferred

EOE, including disability/vets

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About the Company

Pilgrim's Pride Corp

Pilgrim's is the second-largest chicken producer in the world, with operations in the United States, Mexico and Puerto Rico. Our corporate headquarters is in Greeley, Colorado. We employ approximately 38,000 people and have the capacity to process more than 36 million birds per week for a total of more than 9.5 billion pounds of live chicken annually.Pilgrim's products are sold to foodservice, retail and frozen entrée customers. The company's primary distribution is through retailers, foodservice distributors and restaurants throughout the United States and Puerto Rico and in the Northern and Central regions of Mexico. We currently operate in 12 U.S. states, Puerto Rico and Mexico. These states include Texas, Alabama, Arkansas, Florida, Georgia, Kentucky, Louisiana, North Carolina, South Carolina, Tennessee, Virginia and West Virginia. Pilgrim's Pride is a part of the JBS USA family. JBS S.A., the world's largest protein company, owns 75.5% of our outstanding common stock. Click here for more information on the JBS family of proteins.

COMPANY SIZE

10,000 employees or more

INDUSTRY

Manufacturing - Other

FOUNDED

2009