The Customer Service Representative (CSR) supports customers and sales teams in a fast-paced environment by handling inquiries via phone and email, processing quotations and orders, and providing updates on order status. They review customer complaints, resolve escalated issues, and ensure accurate documentation of requests. The role involves learning about products, proposing process improvements, and participating in special projects. Candidates should have a bachelor’s degree (preferred), at least two years of customer service experience (manufacturing or call center preferred), strong MS Office skills, and excellent communication. The CSR must be detail-oriented, adaptable, discreet, and capable of managing priorities in a dynamic setting. Employment is contingent on passing background and drug screening. The company is an equal opportunity employer.