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Customer Service Representative - State Farm Agent Team Member

Tyler Thomason - State Farm Agent

Woodstock, GA

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JOB DETAILS
SKILLS
Accounting, Claims Processing, Community Support, Continuous Improvement, Customer Experience, Customer Relations, Customer Support/Service, Detail Oriented, Financial Services, Health Insurance, Health Plan, Insurance, Interpersonal Skills, Licensing, Mentoring, Multitasking, Needs Assessment, Resolve Customer Issues, Revenue Growth, Sports, Team Player, Track Customer Issues, Training/Teaching
LOCATION
Woodstock, GA
POSTED
30+ days ago
Benefits:
  • Hiring bonus
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development

ABOUT OUR AGENCY:
Our agency opened in 2021 and has grown into a close-knit team of six who are focused on growth, integrity, and supporting one another. Before becoming an agent, I worked as an accountant and later as a State Farm team member, which gave me a strong foundation in both the financial and customer service sides of the business.

I’m married, love sports, and our office pup, Peaches, helps keep the environment fun and welcoming. Creating a positive place to work is important to me, and I believe people do their best when they feel supported and valued.

We offer professional and personal mentorship, goal-setting support, and weekly cash promotions. Our team also enjoys quarterly outings, team-building events, and occasional lunches together. We focus on understanding the unique needs of each team member and helping them grow in their careers. Benefits include health coverage, licensing paid up front, and a strong emphasis on work-life balance.

Our culture is vibrant, positive, and growth-minded. We value integrity, teamwork, and continuous improvement. Our motto is simple: where you start is not where you end—we want you to come here and get better. If you’re motivated, team-oriented, and ready to grow, this could be a great place to build your career.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Tyler Thomason - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:
  • Answer customer inquiries and provide policy information.
  • Assist customers with policy changes and updates.
  • Process insurance claims and follow up with customers.
  • Maintain accurate records of customer interactions.
QUALIFICATIONS:
  • Communication and interpersonal skills.
  • Detail-oriented and able to multitask.
  • Previous customer service experience preferred.

About the Company

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Tyler Thomason - State Farm Agent