Billing, Communication Skills, Customer Relations, Customer Retention/Renewal, Customer Support/Service, Detail Oriented, Documentation, Follow Through, Insurance, Insurance Documentation, Multilingual, Multitasking, Problem Solving Skills, Sales Support, Spanish Language, Time Management, Training/Teaching, Underwriting
- Paid time off
- Opportunity for advancement
- Training & development
- Bonus based on performance
Position Overview
Vivian M. Suarez State Farm is seeking a detail-oriented, reliable, and customer-focused professional to join our service team as a Customer Service Representative. This role supports customers with policy servicing, billing, Citizens Insurance, coverage questions, documentation, and daily agency workflows.
Success in this role requires strong follow-through, excellent communication skills, and the ability to work efficiently in a fast-paced environment. Experience with insurance servicing is preferred, and proficiency in Citizens is a major plus.
Bilingual Spanish is a plus.
Responsibilities
- Provide prompt, accurate, and friendly customer service through phone, email, and in-office communication
- Handle billing questions, payments, cancellations, reinstatements, and underwriting requests
- Process endorsements, certificates, evidence of insurance, and policy changes
- Support Citizens new business and renewals (training provided if needed)
- Manage daily workflow, documentation, and follow-up to ensure deadlines are met
- Support sales team with customer retention, coverage reviews, and client communication
- Maintain a positive attitude and commitment to accuracy, urgency, and service excellence
Qualifications
- Must hold an 4-40 or 2-20 license (or be willing to obtain one immediately)
- Previous insurance service experience preferred
- Strong communication, professionalism, and problem-solving skills
- Ability to multitask and work efficiently under deadlines
- High attention to detail and accuracy
- Professional, reliable, and accountable work ethic
- Problem-solving mindset with strong follow-through
- Coachable, positive, and team-focused
- Spanish bilingual is a plus
- Experience with Citizens is a plus
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Vivian Suarez - State Farm Agent