Claims Processing, Community Support, Customer Experience, Customer Relations, Customer Support/Service, Detail Oriented, Health Insurance, Insurance, Interpersonal Skills, Multitasking, Resolve Customer Issues, Revenue Growth, Sales, Secondary School, Track Customer Issues, Training/Teaching
- 401(k)
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
I opened my agency on August 1, 2025, and we’re currently a growing team of two with big plans for the future. Before opening my own office, I spent five years as a State Farm team member. From early on, I had the vision of running my own agency so I could make a larger impact on both customers and the community.
I’m a graduate of the University of Iowa’s Tippie College of Business and married to my high school sweetheart, Dana. We don’t have kids yet, but family is a core part of how I live and lead. I’m also looking forward to becoming more involved in the local community as the agency continues to grow.
Our culture is built around four core values: Family, Integrity, Impact, and Growth. Family comes first here—team members are encouraged and expected to be present for the important moments in life, whether it’s kids’ sporting events, concerts, or family commitments. Integrity means always doing what’s right for the customer, no matter the situation. Impact is about finding purpose in the work we do, from small daily interactions to life-changing moments for our customers. Growth is a constant focus, as we work to become better versions of ourselves and celebrate both progress and achievement.
We offer a 401(k) match, a monthly health insurance stipend, and a life insurance policy to support our team’s well-being.
We’re looking for someone with a strong personality who is eager to grow their career and income beyond what a rigid corporate structure might offer. A sales background is a plus, but insurance experience isn’t required. If you’re motivated, willing to take some calculated risks, and excited about personal and professional growth, this could be a great place to build your future.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Matt Kolln - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
QUALIFICATIONS:
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
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Matt Kolln - State Farm Agent