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Customer Service Representative - State Farm Agent Team Member

Chuck Pittman - State Farm Agent

Waterloo, IL

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JOB DETAILS
SKILLS
Administrative Skills, Billing, Business Development, Claims Processing, Communication Skills, Customer Experience, Customer Relations, Customer Satisfaction, Customer Support/Service, Customer Training, Demographics, Detail Oriented, Health Insurance, Insurance, Interpersonal Skills, Licensing, Life Insurance, Multitasking, Presentation/Verbal Skills, Problem Solving Skills, Resolve Customer Issues, Retirement Plan, Team Player, Time Management, Track Customer Issues, Training Program, Training/Teaching, Writing Skills
LOCATION
Waterloo, IL
POSTED
30+ days ago
Benefits:
  • 401(k) matching
  • Competitive salary
  • Health insurance
  • Paid time off

Customer Service Representative 
Benefits
- Health Insurance
-Life Insurance
- Retirement Plan
- Short Term Disability 
- PTO
- Training & Development
- Competitive salary / commission/bonus
- Parental Leave
- Licensing paid by agency
 
About our Agency:
Our office culture for the last 23 years is flexible and goal focused. We are looking for someone who is dependable, a team player, and who takes initiative to learn new tactics. Strong communication skills and the ability to build meaningful customer relationships are a must. Most importantly, we want someone who takes pride in supporting the office, uplifting their teammates, and growing both personally and professionally as we build this agency together.
 
Job Description:
As a Customer Service Representative - State Farm Agent Team Member with Chuck Pittman, you'll be at the forefront of delivering exceptional customer experience that reinforces the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people. Will allow you to address inquiries, resolve issues, and offer support on a variety of insurance-related matters. Your primary responsibilities will include:
 
  • Engaging with customers through various channels, including phone, email, and chat.
  • Providing friendly and efficient assistance with policy inquiries, updates, and claims.
  • Using digital tools and platforms to connect with a younger demographic.
  • Collaborating with a dynamic team to ensure timely and effective issue resolution.
  • Proactively identifying opportunities to enhance customer satisfaction.
  • Providing information about insurance policies, coverage details, and claims processes.
  • Assisting clients with policy changes, updates, and renewals.
  • Investigating and resolving customer issues or concerns with empathy and professionalism.
  • Maintaining accurate and up-to-date customer records. 
Responsibilities:
  • Answer customer inquiries and provide policy information.
  • Assist customers with policy changes and updates.
  • Process insurance claims and follow up with customers.
  • Maintain accurate records of customer interactions.
  • Establish customer relationships and follow up with customers as needed.
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
  • Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
 Qualifications:
  • Detail-oriented and able to multitask.
  • Customer-oriented mindset with a strong desire to exceed expectations.
  • Ability to adapt to a fast-paced, evolving work environment.
  • Previous customer service experience is a plus but not required.
  • Exceptional communication and interpersonal skills.
  • Detail-oriented with strong problem-solving abilities.
  • Ability to handle challenging situations with empathy and professionalism.
  • Familiarity with insurance products and policies is a plus.
  • Excellent communication skills - written, verbal and listening
  • Self-motivated
  • Ability to work in a team environment
Perks for Customer Service Representative - State Farm Agent Team Member,
  • Competitive base salary with performance-based incentives.
  • Comprehensive benefits package, including health insurance and retirement plans.
  • Opportunities for professional development and career advancement.
  • Fun and inclusive work environment with team-building events.
  • Emphasis on work-life balance.
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.


This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

About the Company

C

Chuck Pittman - State Farm Agent