Claims Processing, Computer Skills, Customer Experience, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Support/Service, Detail Oriented, Health Insurance, High School Diploma, Insurance, Insurance Regulations, Interpersonal Skills, Online Chat, Organizational Skills, Problem Solving Skills, Reimbursement, Resolve Customer Issues, Service Delivery, Team Player, Time Management, Training/Teaching
- License Reimbursement
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
- 401(k) matching
- Company parties
- Health insurance
Company Overview: Brian Bartz - State Farm Agent, a prominent player in the insurance industry, is seeking dedicated and customer-focused individuals to join our team as Customer Service Representative - State Farm Agent Team Member. Committed to delivering exceptional service, we provide a collaborative work environment that values teamwork, professionalism, and ongoing development.
Job Description: As an Customer Service Representative - State Farm Agent Team Member, you will be a key point of contact for our clients, providing timely and accurate information while ensuring a positive customer experience. This role involves addressing inquiries, resolving issues, and offering support on a variety of insurance-related matters. Your primary responsibilities will include:
- Responding promptly to customer inquiries via phone, email, and live chat.
- Providing information about insurance policies, coverage details, and claims processes.
- Assisting clients with policy changes, updates, and renewals.
- Investigating and resolving customer issues or concerns with empathy and professionalism.
- Collaborating with other departments to ensure comprehensive customer support.
- Maintaining accurate and up-to-date customer records.
Qualifications:
- Exceptional communication and interpersonal skills.
- Previous experience in customer service, preferably in the insurance industry.
- Detail-oriented with strong problem-solving abilities.
- Ability to handle challenging situations with empathy and professionalism.
- Familiarity with insurance products and policies is a plus.
- Proficient in computer applications and customer relationship management (CRM) software.
Requirements:
- High school diploma or equivalent; college degree is a plus.
- Knowledge of insurance regulations and industry practices (training will be provided).
- Ability to adapt to a fast-paced work environment.
- Strong organizational and time-management skills.
- Willingness to participate in ongoing training and professional development.
How to Apply:
Please review our website below, and if you think our office is a good fit, and you are ready to embark on an exciting career in insurance sales, we want to hear from you!
www.walessf.com
Brian Bartz - State Farm Agent is an equal opportunity employer and encourages applications from individuals of all backgrounds.
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Brian Bartz - State Farm Agent