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Customer Service Representative - State Farm Agent Team Member

Aaron Kilbride - State Farm Agent

Tampa, FL

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JOB DETAILS
SKILLS
Communication Skills, Compensation and Benefits, Computer Software, Computer Systems, Customer Relations, Customer Support/Service, Customer Training, Detail Oriented, Develop and Maintain Customers, Financial Services, Insurance, Lead Generation, Leadership, Licensing, Licensing Compliance, Maintain Compliance, Mentoring, Organizational Skills, People Management, Presentation/Verbal Skills, Problem Solving Skills, Procedure Development, Reimbursement, Service Delivery, Team Lead/Manager, Team Player, Training Program, Writing Skills
LOCATION
Tampa, FL
POSTED
30+ days ago
ROLE DESCRIPTION:
Position Overview:
Are you an experienced insurance professional with strong leadership skills and a passion for customer service? Do you enjoy working directly with clients and leading a team to deliver exceptional service? Join a State Farm independent contractor agent’s team as a Service Lead and help ensure our customers receive top-quality insurance and financial service support.


Responsibilities:


  • Lead and support the customer service team to provide outstanding service to clients.
  • Establish and maintain strong customer relationships, ensuring follow-up and issue resolution.
  • Use a customer-focused, needs-based approach to educate customers on insurance options and address their service needs.
  • Coordinate daily workflow, manage appointments, and assist in developing leads.
  • Mentor and train team members to enhance their knowledge of insurance products and improve customer interactions.
  • Collaborate with the agent and staff to meet agency goals and maintain compliance with licensing and training requirements.
Compensation & Benefits:


  • Competitive salary plus commission/bonus
  • 401(k) plan
  • Health benefits
  • Paid time off (vacation and personal/sick days)
  • Opportunity for advancement within the agency
  • License reimbursement
Requirements:


  • Proven experience in the insurance industry with a strong customer service background
  • Leadership or supervisory experience preferred
  • Excellent communication skills – written, verbal, and listening
  • Strong organizational and detail-oriented skills
  • Process-oriented with the ability to follow and improve established procedures
  • Proactive problem-solving abilities
  • Comfortable learning and utilizing computer systems and software
  • Ability to work collaboratively within a team environment
Additional Information:


  • This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies directly.
  • Employees must successfully complete any applicable licensing requirements and training programs.
  • State Farm agents are independent contractors who hire their own employees. Employees of State Farm agents are not employees of State Farm Insurance Companies.

About the Company

A

Aaron Kilbride - State Farm Agent

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