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Customer Service Representative - State Farm Agent Team Member

Rob Apostolakis - State Farm Agent

Skokie, IL

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JOB DETAILS
SKILLS
Billing, Communication Skills, Corporate Policies, Customer Relations, Customer Support/Service, Dental Insurance, Financial Services, Health Insurance, High School Diploma, Industry/Trade Analysis, Insurance, Insurance Sales, Interpersonal Skills, Lead Generation, Life Insurance, Microsoft Office, Needs Assessment, Resolve Customer Issues, Sales, Sales Commission, Sales Support, Training/Teaching, Vision Plan
LOCATION
Skokie, IL
POSTED
30+ days ago
Benefits:
  • Group Life Insurance
  • Paid sales commissions
  • Matching Simple IRA
  • Bonus based on performance
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance

Job Title: Customer Service Representative – Insurance Agency


Location: Skokie IL


Job Type: Full-Time


About Us:
At our Skokie State Farm Agency, we are dedicated to providing exceptional insurance solutions tailored to our clients' needs. Our team values integrity, professionalism, and outstanding customer care. We are currently seeking a motivated Customer Service Representative to join our growing agency.


Job Summary:
As a Customer Service Representative, you will be the first point of contact for our clients, providing excellent customer service and supporting insurance sales efforts. You will assist clients with policy inquiries, process requests, and help identify opportunities to offer additional insurance products.


Key Responsibilities:


  • Respond promptly and professionally to customer inquiries via phone, email, and in-person.
  • Assist clients with policy information, claims, billing, and changes to coverage.
  • Identify customer needs and recommend appropriate insurance products and services.
  • Support the sales team by generating leads and following up on potential sales opportunities.
  • Maintain accurate and up-to-date client records in the agency management system.
  • Resolve customer issues efficiently and escalate complex concerns to management as needed.
  • Stay informed about insurance products, industry trends, and company policies.
  • Participate in team meetings and training sessions to improve skills and knowledge.
Qualifications:


  • High school diploma or equivalent; associate or bachelor’s degree preferred.
  • Previous experience in customer service, preferably in insurance or financial services.
  • Strong communication and interpersonal skills.
  • Sales-oriented with the ability to identify and pursue new business opportunities.
  • Detail-oriented and organized with good time management skills.
  • Proficient in Microsoft Office and comfortable learning new software applications.
  • Ability to handle sensitive information with confidentiality and professionalism.
What We Offer:


  • Competitive salary plus performance-based incentives.
  • Comprehensive benefits package including health, dental, and retirement plans.
  • Opportunities for professional growth and development.
  • Supportive and friendly work environment.
How to Apply:
Please submit your resume and a cover letter detailing your relevant experience and why you would be a great fit for this role to [email address below] with the subject line “Customer Service Representative Application.”

rob.apostolakis.jfq4@statefarm.com

About the Company

R

Rob Apostolakis - State Farm Agent