Customer Service Representative - State Farm Agent Team Member

Mickey Parker - State Farm Agent

Silver Spring, MD

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JOB DETAILS

SKILLS

Claims Processing, Community Support, Customer Experience, Customer Relations, Customer Support/Service, Detail Oriented, Health Insurance, Insurance, Interpersonal Skills, Multilingual, Multitasking, Reimbursement, Resolve Customer Issues, Revenue Growth, Spanish Language, Sports, Team Player, Track Customer Issues, Training/Teaching

LOCATION

Silver Spring, MD

POSTED

30+ days ago

Benefits:

Simple IRA
License reimbursement
Bonus based on performance
Competitive salary
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development

ABOUT OUR AGENCY:
Our agency has been proudly serving the community since 1994 and is backed by decades of dedication, experience, and family legacy. As a second-generation State Farm agent — and now with my daughter also following in my footsteps — insurance and service run deep in our family. We’ve built a trusted, established office where relationships matter and teamwork drives success.

Our team includes seven full-time and one part-time member, many of whom have been with me for over two decades. That kind of tenure speaks volumes about the supportive, stable, and family-like culture we’ve built together. We’re also a dog-friendly office, home to four beloved boxers who add a little extra joy to the workday.

Community involvement is at the heart of what we do. We’ve proudly sponsored local youth sports teams for more than 40 years, reinforcing our commitment to giving back and helping others succeed. We offer great benefits including a Simple IRA, health coverage, generous PTO, licensing reimbursement, and a strong focus on work-life balance.

We’re looking for motivated, opportunity-driven individuals who want to grow their skills, their income, and their career. If you’re a self-starter who’s ready to work hard, learn, and build something meaningful, you’ll thrive in our office.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Mickey Parker - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.

QUALIFICATIONS:

Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.
Bilingual Spanish highly preferred.

Customer Service Representative - State Farm Agent Team Member

Mickey Parker - State Farm Agent

Silver Spring, MD

About the Company

Mickey Parker - State Farm Agent

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