Claims Processing, Community Support, Customer Experience, Customer Relations, Customer Support/Service, Detail Oriented, Insurance, Interpersonal Skills, Multilingual, Multitasking, Organizational Skills, Resolve Customer Issues, Revenue Growth, Spanish Language, Track Customer Issues, Training/Teaching
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
Our agency opened in 2018 and has grown to a strong team of six. We offer an IRA match and PTO, and we’re proud of the growth-focused culture that defines our office.
When bringing on new team members, I look for people who are organized, respectful, goal oriented, and have a strong sense of urgency — individuals who thrive in an environment that’s always looking to improve and move forward.
We’re also deeply involved in our community and take part in a variety of local events and partnerships. If you’re someone who values growth, teamwork, and making an impact, this could be the perfect place to build your career.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Isabel Degollado - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
QUALIFICATIONS:
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
- Bilingual Spanish preferred.
I
Isabel Degollado - State Farm Agent