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Customer Service Representative - State Farm Agent Team Member

Justin Englebright - State Farm Agent

Salt Lake City, UT

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JOB DETAILS
SKILLS
Claims Processing, Communication Skills, Community Support, Customer Experience, Customer Relations, Customer Support/Service, Detail Oriented, Health Insurance, Insurance, Interpersonal Skills, Multitasking, Reimbursement, Resolve Customer Issues, Revenue Growth, Sales, Team Building, Team Lead/Manager, Team Player, Track Customer Issues, Training/Teaching
LOCATION
Salt Lake City, UT
POSTED
30+ days ago
Benefits:
  • License reimbursement
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development

ABOUT OUR AGENCY:
Our agency has been serving the community for over 20 years and has grown into a high-achieving team of 10 members. Before becoming an agent, I worked as a sales leader, which shaped my focus on performance, communication, and building a team that strives for excellence.

I’m a graduate of Utah State University, married with four children, and family is a big part of my life. That same sense of support and teamwork carries into the culture of our office.

We offer PTO in addition to State Farm holidays, health benefits, licensing reimbursement, and a strong emphasis on work-life balance. We believe that when our team is supported, they can do their best work.

Our office is a top 1% performing agency that works hard and celebrates success together. We’re competitive, kind to one another, and focused on long-term growth. We’re looking for someone who is a team player, self-driven, and eager to build a lasting career. Strong communication skills, the ability to work independently, and a quick-learning mindset are all important. If you’re looking for a high-performing, supportive environment where you can grow and succeed, this could be a great fit for you.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Justin Englebright - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:
  • Answer customer inquiries and provide policy information.
  • Assist customers with policy changes and updates.
  • Process insurance claims and follow up with customers.
  • Maintain accurate records of customer interactions.
QUALIFICATIONS:
  • Communication and interpersonal skills.
  • Detail-oriented and able to multitask.
  • Previous customer service experience preferred.

About the Company

J

Justin Englebright - State Farm Agent

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