Claims Processing, Community Support, Customer Experience, Customer Relations, Customer Support/Service, Detail Oriented, Health Insurance, Insurance, Interpersonal Skills, Multitasking, Reimbursement, Resolve Customer Issues, Revenue Growth, Sales, Track Customer Issues, Training/Teaching
- Simple IRA
- License reimbursement
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
Our agency opened in June 2025 and is a growing team of three, with exciting plans to expand. Before becoming an agent, I spent six years as a team member in another State Farm agency, learning the business and building a strong foundation in customer service and sales.
Our environment is fast-paced, high-energy, and focused on growth. We’re building something from the ground up and looking for the right people to grow with us.
For our team, we offer health insurance after 90 days, a retirement plan after 180 days, life insurance, short-term disability, and clear growth opportunities - including the potential path to owning your own agency.
Our mission is to deliver reliable, comprehensive insurance solutions while creating a supportive, growth-oriented workplace. We’re looking for someone who is motivated, competitive, coachable, and persistent. Someone who wants to make an impact, grow their career, and be part of building a successful agency from the start.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Tyler Hopkins - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
QUALIFICATIONS:
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
T
Tyler Hopkins - State Farm Agent