Claims Processing, Community Support, Customer Experience, Customer Relations, Customer Support/Service, Detail Oriented, Health Insurance, Healthcare, Insurance, Interpersonal Skills, Multitasking, Nonprofit, Resolve Customer Issues, Revenue Growth, Track Customer Issues, Training/Teaching
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
Our agency has been proudly serving the St. Charles, IL community since 1997. I’m a graduate of the University of Wisconsin Madison, and together with my incredible team of 6, we bring more than 85 years of combined insurance experience to the table.
Community involvement is a core part of who we are. We proudly support local nonprofits that provide shelter, food, and health care, including Northern Illinois Food Bank, Lazarus House, TriCity Family Services, and Random Acts Matter. We also actively support local schools and youth organizations.
We offer a Simple IRA and health benefits to our team and foster a collaborative, supportive culture where each person’s contributions matter.
If you’re looking for a workplace where you can grow, feel valued, and make an impact in your community, this could be the right fit for you.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Bill Nelson - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
QUALIFICATIONS:
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
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Bill Nelson - State Farm Agent