Customer Service Representative - State Farm Agent Team Member

Derek Fiske - State Farm Agent

Rome, GA

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JOB DETAILS

SKILLS

Billing, Business Development, Calendar Management, Community Support, Customer Experience, Customer Relations, Customer Retention/Renewal, Customer Support/Service, Customer Training, Detail Oriented, Insurance, Lead Generation, Needs Assessment, Problem Solving Skills, Resolve Customer Issues, Retention Programs, Revenue Growth, Sales Prospecting, Training/Teaching

LOCATION

Rome, GA

POSTED

30+ days ago

Benefits:

Bonus based on performance
Competitive salary
Flexible schedule
Opportunity for advancement
Paid time off
Training & development

ROLE DESCRIPTION:
As a Customer Service Representative with Derek Fiske State Farm you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

Provide prompt, accurate, and friendly customer service through tasks including responding to inquiries, eligibility, coverages, policy changes, transfers, claims submissions, and billing clarification.
Field inbound calls and establish customer relationships and follow up with customers as needed.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business and assisting with customer retention strategies.
Prospect and develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
Generate new insurance business by identifying potential customers through provided leads and opportunities, networking, and referrals.
Build and maintain strong relationships with customers to ensure their continued satisfaction and uncover any gaps or concerns through needs-based conversations.

QUALIFICATIONS:

Communication and problem-solving skills.
Experience in customer service preferred.
Ability to handle high-stress situations calmly.
Property and Casualty License required prior to start date. Life and Health License obtained within one month.

Customer Service Representative - State Farm Agent Team Member

Derek Fiske - State Farm Agent

Rome, GA

About the Company

Derek Fiske - State Farm Agent

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