Claims Processing, Community Support, Customer Experience, Customer Relations, Customer Support/Service, Detail Oriented, Funding, Insurance, Interpersonal Skills, Licensing, Military, Multitasking, Resolve Customer Issues, Revenue Growth, Sales, Sports, Team Building, Team Player, Track Customer Issues, Training/Teaching
- Licensing paid by agency
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
Our agency opened in 2014 and is a close-knit team of three who work together in a supportive, balanced environment. Before becoming an agent, I worked as a State Farm team member, which gave me firsthand experience and a strong foundation for building my own office.
I’m a military veteran, originally from Oregon and raised in Arkansas. Discipline, accountability, and teamwork are values that shape the way I lead and support our team. We stay connected to the community by sponsoring local sports teams and supporting youth activities whenever we can.
We offer holidays off, PTO, licensing paid up front, and a strong focus on work-life balance. As a smaller office, we’re flexible and collaborative, with a steady mix of customer service and sales activity, including calls and walk-ins that keep things engaging.
Our culture is laid back but professional. There’s no micromanaging here—we believe in hiring smart, capable people who want to succeed and take ownership of their role. We’re looking for someone who is driven, intelligent, and motivated to build a successful career in a team-oriented environment where both service and sales matter. If you’re self-directed and ready to grow, this could be a great fit for you.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Aaron Stiles - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
QUALIFICATIONS:
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
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Aaron Stiles - State Farm Agent