Customer Service Representative - State Farm Agent Team Member

Amanda Hagood - State Farm Agent

Raleigh, NC

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JOB DETAILS

SKILLS

Claims Processing, Community Support, Customer Experience, Customer Relations, Customer Support/Service, Detail Oriented, Health Insurance, Health Plan, Healthcare Reimbursement, Insurance, Interpersonal Skills, Licensing, Multitasking, NIS (Network Information Service), Reimbursement, Resolve Customer Issues, Revenue Growth, Sales, Team Lead/Manager, Track Customer Issues, Training/Teaching

LOCATION

Raleigh, NC

POSTED

30+ days ago

Benefits:

Simple IRA
License reimbursement
Bonus based on performance
Competitive salary
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development

ABOUT OUR AGENCY:
I opened my agency in 2013 and lead a team of seven with a strong purpose behind what we do. Before becoming an agent, I worked in Yellow Pages sales. After a serious accident in 2006 that required three surgeries and months away from work, I experienced firsthand how important proper insurance education truly is—and how often people don’t receive it. That experience shaped my mission as an agent: to make sure customers fully understand their protection and are never left in the dark.

Outside of the office, I enjoy adventure and trying new things—I’ve reeled in a 110-pound tuna in Hawaii and even gone skydiving. That same drive and determination shows up in how I lead and grow my agency.

For our team, we offer PTO, a Simple IRA, health benefits, licensing reimbursement, and a strong focus on work-life balance. Our office culture is supportive, growth-oriented, and centered around making a real difference. We’re currently looking to add multiple team members who want to grow with the agency, build meaningful careers, and be part of a team driven by purpose and opportunity.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Amanda Hagood - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.

QUALIFICATIONS:

Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.

Customer Service Representative - State Farm Agent Team Member

Amanda Hagood - State Farm Agent

Raleigh, NC

About the Company

Amanda Hagood - State Farm Agent

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