Customer Service Representative - State Farm Agent Team Member

Michelle Christensen - State Farm Agent

Racine, WI

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JOB DETAILS

SKILLS

Claims Processing, Community Support, Customer Experience, Customer Relations, Customer Support/Service, Detail Oriented, Funding, Health Insurance, Insurance, Interpersonal Skills, Licensing, Multitasking, Reimbursement, Resolve Customer Issues, Revenue Growth, Team Lead/Manager, Team Player, Track Customer Issues, Training/Teaching

LOCATION

Racine, WI

POSTED

30+ days ago

Benefits:

License Reimbursement
Simple IRA
Bonus based on performance
Competitive salary
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development

ABOUT OUR AGENCY:
As a third-generation State Farm agent, I’ve built my career on a lifelong passion for helping others and being deeply rooted in my community. Growing up in my father’s office, I saw firsthand the impact this work can have, and today I take pride in leading a team that shares that same purpose.

In our agency, we focus on creating personalized solutions for our customers by offering a wide range of products to meet nearly every insurance need, while supporting them during both everyday moments and life’s most challenging times. We are a collaborative, high-performing team that values work-life balance, celebrates daily wins, and genuinely enjoys working together.

With over 25 years in business, we’ve created an environment that is both professional and energizing, where team members feel supported like family and are encouraged to grow. We invest heavily in development by providing licensing, ongoing training, and clear pathways for advancement, including the opportunity to become an agent. We also believe in giving back, supporting over 20 causes each year through donations, volunteer work, and community events.

If you are outgoing, detail-oriented, and driven by integrity with a passion for helping people, you’ll thrive here. This is a place where hard work is recognized, success is celebrated, and your career can truly grow.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Michelle Christensen - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.

QUALIFICATIONS:

Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.

Customer Service Representative - State Farm Agent Team Member

Michelle Christensen - State Farm Agent

Racine, WI

About the Company

Michelle Christensen - State Farm Agent

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