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Customer Service Representative - State Farm Agent Team Member

Beth Holland - State Farm Agent

Portsmouth, VA

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JOB DETAILS
SKILLS
Billing, Communication Skills, Computer Skills, Computer Systems, Customer Experience, Customer Relations, Customer Relationship Management (CRM), Customer Support/Service, Detail Oriented, Health Insurance, High Reliability, Insurance, Insurance Regulations, Leadership, Maintain Compliance, Multitasking, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Regulatory Compliance, Service Delivery, Team Player, Time Management, Training/Teaching, Writing Skills
LOCATION
Portsmouth, VA
POSTED
30+ days ago
Benefits:
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Competitive salary
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development

ROLE DESCRIPTION:

About Us


We are a fast-paced, top performing, customer-focused insurance agency committed to protecting what matters most to our clients. Our team values professionalism, accountability, teamwork, and delivering exceptional service every single day.
 
If you thrive in an organized environment, enjoy helping people, and can juggle multiple priorities without dropping the ball — we’d love to meet you.
 
Position Overview
 
The Insurance Service Representative plays a key role in supporting clients with policy servicing, billing questions, coverage changes, and general account maintenance. This role requires strong attention to detail, excellent communication skills, and the ability to problem-solve efficiently while maintaining a positive client experience.
  
Key Responsibilities


  • Assist clients with policy changes, endorsements, and coverage questions
  • Process payments and handle billing inquiries
  • Review policies for accuracy and completeness
  • Document all client interactions thoroughly
  • Follow up on pending items in a timely manner
  • Support producers and agency leadership as needed
  • Maintain compliance with insurance regulations and company standards
 Qualifications


  • Previous customer service experience required (insurance experience preferred)
  • Active Property & Casualty license (or willingness to obtain within 30 days)
  • Strong written and verbal communication skills
  • High attention to detail and organizational skills
  • Ability to multitask in a fast-paced environment
  • Proficient with computer systems and CRM platforms
  • Professional demeanor with a solutions-oriented mindset
What We’re Looking For


  • Someone who takes ownership and accountability
  • A team player who communicates clearly and respectfully
  • A proactive problem solver
  • Someone who can stay calm and professional under pressure
  • High integrity and reliability
 What We Offer


  • Competitive pay + performance incentives
  • Paid time off and holidays
  • Ongoing training and development
  • Supportive team environment
  • Opportunity for advancement
 

Flexible work from home options available.

About the Company

B

Beth Holland - State Farm Agent

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